Digital Engagement Coordinator

Job Description

Job Description

If you enjoy chatting with people online, creating engaging content, and keeping a brand’s vibe positive, come join our team. You’ll help manage social conversations, support creative projects, track campaign results, and monitor our online reputation. You’ll cultivate your knowledge of the lottery industry to effectively communicate with players about games, promotions, and practices. Every day is different, and we’re searching for someone who will succeed in this dynamic setting.

Come and develop your career in this fun, friendly, and fast-paced environment! The lottery was recently certified as a Great Place to Work. We have also been named a Best-in-Class Employer by Gallagher.

Veterans, you are encouraged to apply if you meet the requirements of this role!

*This is a hybrid position. All employees must reside in NC *

Responsibilities:

• Monitors online and social discussions and provides timely responses to posts, player requests, questions, and feedback. Provides online and social communities with education, problem-solving, and insightful interactions
• Prepares logs and reports tracking the costs and performance of organic, earned, and paid social media campaigns
• Assists with production of creative content, including copy, images, and video for social media and digital channels
• Monitors brand reputation, both online and with media, producing reports as needed
• Assists in prize fulfillment duty for social media promotions

Requirements:

• Bachelor's degree and 1 year of experience
• Ability to handle disgruntled or frustrated players when moderating blog comments or engaging on social channels
• Knowledge of social media, including Facebook, Twitter, YouTube, LinkedIn, and Instagram
• Knowledge of media tracking service or software such as Critical Mention or Brandwatch
• Knowledge of Adobe Creative Cloud programs to create creative content
• Ability to make basic graphics for internal communications, video projects, and social media distribution
• Knowledge of basic Microsoft programs: Word, Excel, Outlook, and PowerPoint

Hiring Rate: $51,078 (this exempt position will be filled at or near the posted salary)

Closing Date: June 17, 2026

About the North Carolina Education Lottery

We raise money for a great cause! All of the earnings of the North Carolina Education Lottery go to education. We award on average $10 million a day in prizes. To learn more, visit our website

At the North Carolina Education Lottery, we deal with winners every day: our employees! We offer competitive pay and benefits, flexible schedules, professional development opportunities, casual attire, open communication and a fun work environment.

All employees of the Lottery are expected to support the organization's values (honesty, respect, integrity, and trust) and its commitment to corporate social responsibility (including responsible gaming, environmental awareness, community involvement, etc).

Apply in minutes! Get started by uploading your resume. Click here for our Careers Page.

Equal Opportunity Employer