VTC Technician II

Job Type


Full-time

Description

About QBE

QBE, LLC provides mission-focused technology, cybersecurity, engineering, and enterprise IT support to federal customers. Our teams deliver practical, reliable solutions that help customers sustain secure and effective mission operations.


Position Summary

QBE is seeking a motivated, career-driven, and customer-oriented Video Teleconferencing Technician to support video teleconferencing operations, customer support, conference scheduling, system troubleshooting, and VTC installation activities in Doral, FL.

Essential Duties and Responsibilities

• Provide Tier I and Tier II customer support for Video Teleconferencing (VTC) systems.
• Schedule conferences using Cisco TelePresence Management Suite (TMS).
• Respond to system outages and take appropriate action to alt-route services or use available failover and backup capabilities to meet VTC client requirements.
• Conduct site surveys remotely and on-site to determine specific requirements for new VTC system installations or upgrades.
• Conduct on-site VTC installations, including assisting with end network device configurations, equipment installations, equipment configuration, and system checkout.

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Requirements

Minimum Qualifications

• Working or practical knowledge and understanding of IP networks and how they are implemented as part of, or in support of, VTC systems.
• Experience providing Tier I and Tier II customer support for VTC systems.
• Must have an active Top Secret clearance.

Desired Qualifications

• Experience working within a DoD Combatant Command, including but not limited to SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, or SPACECOM, or a Service Component.

Physical Requirements

• Must be able to remain in a stationary position up to 50% of the time.
• Must be able to operate a computer and other office productivity equipment, such as a calculator, copy machine, and computer printer.
• Must be able to frequently communicate with coworkers, management, and customers, including during presentations or meetings.
• Must be able to exchange accurate information in these situations.

QBE is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender, gender-identity and/or expression, age, disability, Veteran status, genetic information, pregnancy (including childbirth, lactation, or other related medical conditions), marital-status, neurodivergence, ethnicity, ancestry, caste, military/uniformed service-member status, or any other characteristic protected by applicable federal, state, local, or international law.