Intake Specialist

Intake SpecialistJamaica Office - Jamaica, NY 11432About Queens Community HouseQueens Community House (QCH) is a multi-site, multi-service settlement house serving the diverse communities of Queens through a wide network of programs for children, youth, adults, and older adults.Our mission is to provide individuals and families with the tools to enrich their lives and build healthy, inclusive communities. We welcome passionate and dedicated professionals who are inspired by our mission, bring diverse experiences, and are committed to making a meaningful impact.About The RolePosition OverviewQueens Community House is seeking a highly motivated and detail-oriented Intake Specialist to support our Pathways program.The Intake Specialist will guide prospective participants through every stage of the intake and enrollment process, assessing their skills, interests, and needs to determine their readiness for program participation. For individuals who are not yet program-ready, the Intake Specialist will provide appropriate guidance, referrals, and connections to supportive resources.The ideal candidate is organized, responsive, and client-centered, with strong communication skills and the ability to build trusting relationships with prospective participants, program staff, and community partners.Key ResponsibilitiesLead a seamless, client-centered intake and enrollment process.Maintain accurate and up-to-date participant information in electronic databases and physical records.Collaborate with QCH program sites to support outreach efforts, open house events, and scheduling needs.Proctor TABE testing and administer soft skills assessments, as required.Conduct individualized post-secondary planning assessments.Transition candidates to program coaches with a clear and actionable plan.Build strong relationships with internal staff and coordinate referrals across partner agencies.Conduct intake and follow-up appointments by phone, in person, and at community outreach locations.Clearly communicate program eligibility requirements and participation expectations.Document intake screenings and maintain comprehensive applicant files.Provide exceptional customer service throughout the enrollment process.Represent QCH at Family Support Coordination meetings and agency-wide events.Provide administrative support and perform other duties as needed.QualificationsRequired QualificationsAssociate or Bachelor's degree, or three or more years of relevant experience.Proficiency with Dropbox and Microsoft Office Suite, including Word, Excel, PowerPoint, OneDrive, and OneNote.Strong interpersonal, communication, and problem-solving skills.Highly detail-oriented and organized, with the ability to work independently.Ability to handle sensitive and confidential information with professionalism and discretion.Preferred QualificationsExperience in customer service, client relations, case management, or a related field.Familiarity with Salesforce or other database management systems.Experience working with youth, young adults, families, or community-based programs.QCH BenefitsMedical InsuranceDental InsuranceVision InsuranceLife InsuranceFlexible Spending Accounts (FSA)Paid Family Leave403(b) Retirement PlanPaid Time Off — eligible for up to 27 days annually, including 17 days during the first yearPaid Sick Leave — up to 12 days annuallySpecified Federal Holidays OffProfessional Development, Training, and Networking OpportunitiesWhy Join QCH?At Queens Community House, you'll join a mission-driven organization committed to strengthening individuals, families, and communities throughout Queens.As an Intake Specialist, you will play an important role in helping individuals access opportunities, navigate the enrollment process, and connect with programs and resources that support their goals.If you are organized, compassionate, and committed to providing exceptional service while helping individuals take the next step toward their educational and career goals, we encourage you to apply.Equal Employment OpportunityQueens Community House, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other protected characteristic in accordance with applicable federal, state, and local laws.Queens Community House is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment and employment process.Queens Community House is a Drug-Free Workplace.