Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License Reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I’ve been an agent with since 2016 and currently lead a team of nine. Over the years, I’ve focused on building a strong, supportive team environment where people can grow and succeed together.

Outside of the office, I’ve been married for over 28 years and have three children. I’ve also spent time coaching youth sports in Bay City, which reflects my passion for mentorship, teamwork, and helping others develop.

Our agency offers a 401(k), licensing reimbursement, and a strong emphasis on work-life balance. We’re very flexible and understand the importance of balancing work with personal life. We also believe in celebrating success—whether that’s through team dinners, outings, or simply recognizing each other’s wins along the way. 

Our culture is supportive, team-oriented, and built around helping each other succeed. If you’re looking for a place where you can grow your career while being part of a team that values balance, recognition, and collaboration, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Jon Laporte - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.