Senior Associate — Product Management, Payment Experiences & Services (PxS)

The Payment Experiences team manages products and services that make payments easy and convenient for Chase customers. We are at the forefront of payments modernization—building scalable, resilient, and innovative capabilities that power the future of banking.

As a Senior Associate within Connected Commerce Banking Payments, you will help product-manage the planning, build, and delivery of new (or existing) shared services that will support consistent servicing experiences across multiple payment products and channels for Chase's Banking Payment products. You will partner closely with a US-based engineering teams and cross-functional stakeholders to modernize legacy patterns into modular, highly available services with strong controls and production readiness.

Job responsibilities

• Partner with product leaders and a NY-based engineering squad to shape strategy, roadmap, and delivery plans for a shared payments servicing capability used by multiple teams.
• Drive discovery and refinement using AI-assisted workflows (e.g., synthesizing inputs, accelerating requirements exploration, drafting PRDs/user stories, and improving documentation quality and traceability).
• Define, prioritize, and clarify epics, features, and user stories; ensure acceptance criteria and non-functional requirements (resiliency, observability, performance) are clear and testable.
• Maintain a healthy backlog and provide transparent, executive-ready updates on progress, risks, dependencies, and decisions needed.
• Collaborate with Agility Leads to run effective Release Planning, Sprint Planning, Sprint Reviews, and Retrospectives.
• Coordinate release readiness activities, including pre-release reviews, regression/UAT support, release certification, and post-release production validation.
• Partner with developers, operations, and production management to triage and resolve issues/defects that impact end-to-end payment experiences.
• Manage cross-team dependencies and support onboarding/adoption of shared APIs/services while minimizing disruption to existing product roadmaps.

Required qualifications, capabilities, and skills

• 3+ years of experience in product management, platform/service delivery, financial services technology, or relevant project/program roles.
• Experience delivering payments or transaction products that require coordination across multiple systems and stakeholders, including servicing and maintenance flows (e.g., set up, inquiry, edits, exceptions).
• Demonstrated experience using AI tools to improve product discovery, planning, documentation, and/or delivery execution (e.g., requirements synthesis, story drafting, analysis, release planning support).
• Strong ability to translate business outcomes into clear, testable requirements; proven effectiveness as an interface between business and technical teams.
• Working knowledge of modern architectures and delivery practices: APIs, microservices, event streaming (e.g., Kafka), databases, CI/CD, and production readiness concepts (monitoring, alerts, runbooks).
• Agile delivery experience and proficiency with tools such as JIRA/JIRA Align, Confluence (and similar).
• Excellent verbal and written communication skills; comfortable presenting status, tradeoffs, and recommendations to senior stakeholders.

Preferred qualifications, capabilities, and skills

• Experience building shared platform utilities consumed by multiple product teams (API products, internal platforms, shared services).
• Familiarity with payment lifecycle concepts and operational controls (exceptions/returns, data quality, resiliency).
• Experience supporting phased modernization/migration approaches and multi-team delivery models

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.