Process Manager

Process Manager

End-to-end ownership of account management; ensuring process adherence and compliance; driving team performance and attendance; and demonstrating a passion for excellence in work.

Key Responsibilities

• The individual should have an ability to understand and carry out the allocated tasks and responsibilities in a timely and consistent manner and deliver results so as to exceed one's own standards.
• To formulate the key result areas of the team leaders & team members. Conduct appraisals and feedback sessions with team leaders/fts and agents at regular intervals. Performance & SLA management and ensure good customer satisfaction feedback from both internal as well as external clients. Plan and coordinate the staffing activities of the respective processes in accordance with documented policies and procedures.
• Ensuring adherence to attendance records, login times, and unscheduled absences.
• Effectively manage client relationships in order to maintain and grow their existing business to ensure revenue generation.
• Manage the budget and schedule for the projects assigned, responsible for managing multiple assigned onboarding projects to completion, coordinating interrelated operational tasks required to support the proposed solution.

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.

Compensation and Benefits

A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.