Office Manager

Office Manager - Excellence Hub

Quality Moments Behavioral Health Services

Join a Team Where "No One Walks Alone"

At Quality Moments Behavioral Health Services, we are committed to building connections-one moment at a time. Our Excellence Hub is at the center of quality, training, and support across our organization, and we are looking for an Office Manager who thrives in a fast-paced, mission-driven environment.

This role is perfect for someone who is highly organized, detail-oriented, and passionate about supporting systems that ensure high-quality care, strong staff engagement, and regulatory excellence.

What You'll Do

As the Office Manager for the Excellence Hub, you will play a key role in keeping training, engagement, and compliance operations running smoothly across the organization.

Training Coordination & Support

• Serve as the first point of contact for all training requests
• Review, route, and track training requests and approvals
• Coordinate scheduling, logistics, and communication for training events
• Maintain accurate tracking systems and calendars

Engagement Resources Management

• Review and process requests for engagement materials (activity kits, sensory tools, etc.)
• Coordinate fulfillment, packaging, and distribution
• Maintain organized inventory systems aligned with organizational guidelines

Scheduling & Event Support

• Assist with scheduling trainings, CEUs, and Excellence Hub meetings
• Coordinate logistics including materials, meeting links, and attendance tracking
• Ensure all events are well-organized, communicated, and documented

Compliance & Documentation

• Maintain audit-ready training records and certificates for all Behavioral Health Providers
• Ensure documentation aligns with CARF and regulatory standards
• Organize digital and physical files for audits, surveys, and internal reviews
• Support CEU documentation and compliance tracking

Administrative & Operational Support

• Provide day-to-day support to the Excellence Hub Director and team
• Assist with meeting preparation, agendas, and minutes
• Maintain organized filing systems, databases, and shared drives
• Support communication across districts and departments
• Help track projects, workflows, and follow-through on key initiatives

What We're Looking For

Required

• High school diploma or equivalent (Associate degree preferred)
• 2+ years of administrative, office management, or coordination experience
• Strong organizational and multitasking skills
• Excellent attention to detail and follow-through
• Proficiency in Microsoft Office and scheduling systems
• Strong written and verbal communication skills

Preferred

• Experience in behavioral health, healthcare, or human services
• Familiarity with CARF standards or compliance documentation
• Experience supporting training, HR, or quality functions
• Comfort with EHR systems or project management tools

Key Strengths for Success

• Organization & Time Management
• Communication & Customer Service
• Collaboration & Relationship Building
• Attention to Detail
• Confidentiality & Professionalism
• Problem-Solving & Systems Thinking

Why Join Quality Moments?

• Be part of a mission-driven organization making a real impact
• Work within our innovative Excellence Hub focused on quality and growth
• Support systems that directly impact staff success and client outcomes
• Join a team that values connection, accountability, and continuous improvement