Lead Medical Support Assistant

Lead Medical Support Assistant

Major duties may include, but are not limited to: Functions or Scopes of Practice.

The Lead Medical Support Assistant routinely reviews the pending RTC order list and assigns work to Advanced Medical Support Assistants (AMSAs) and Medical Support Assistants (MSAs) based on modality. They are responsible for reporting the status of all pending RTC orders to the MSA Supervisor and ensuring all pending consults are managed in a timely manner and in accordance with current policies.

The Lead oversees the AMSA and MSA front desk schedule, ensuring equitable rotation of staff. They create and maintain employee work schedules and assign break and lunch periods to guarantee continuous front desk coverage. Additionally, the Lead supports the service with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and community resources.

The incumbent routinely runs all Dental reports daily to ensure timely scheduling. They complete monthly scheduling audits for all AMSA and MSA staff and submit the results to the MSA Supervisor via memo. They train new AMSA and MSA staff on dental modality and front desk operations, and are responsible for tracking and evaluating training to ensure competency is achieved.

The Lead MSA provides input on employee performance and resolves daily issues related to scheduling and orders. They monitor grid management and clinical utilization and advise the MSA Supervisor accordingly. They also oversee Audiocare and Vetext to ensure AMSAs and MSAs are appropriately managing and rescheduling appointments. The Lead ensures community care consults are processed promptly and accurately by staff.

The incumbent may serve as a backup front desk MSA during staffing shortages. The Lead MSA works independently and oversees AMSA and MSA staff across various tours as needed. They perform miscellaneous office automation and desktop publishing tasks, including drafting forms, spreadsheets, work shift schedules, and database reports. They are responsible for distributing updated policies and procedures to ensure staff adherence.

Additional duties or tasks may be assigned by the supervisor to support efficient daily operations.

Work Schedule: Monday - Friday, 7:00am - 3:30pm

Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized

Permanent Change of Station (Relocation Assistance): Not Authorized

Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Ad hoc

Virtual: This is not a virtual position.

Functional Statement #: 62713F

Permanent Change of Station (PCS): Not Authorized

US Department of Veterans Affairs