Product Support Specialist II
Mettler Toledo AG
The primary responsibility of this role is to provide 24/5 technical and post-sales support, for Mettler Toledo's Dimensioning and Systems product portfolio and applications, collaborating closely with global Product Support teams, R&D Engineers, and Product Managers to support field engineers and customers. What you will do Product Technical Support Provide ongoing technical support for assigned product families using available tools for both internal and external stakeholders. Maintain the regional technical support library and contribute to the global FAQ knowledgebase. Communicate technical issues, quality concerns, and defects to relevant stakeholders promptly. Manage and maintain Dimensioning products and system components within the AP Regional Competency Center. Offer on-site customer and partner support during escalations in line with Go-to-Gemba procedures. Support trade show activities including demo kits and booth assistance. Product Training Collaborate with Research & Development to develop and update strong global service training materials. Define and coordinate global training activities with internal and external stakeholders. Adapt training content to meet regional market needs for customers, partners, and service technicians. Deliver on-site, remote training sessions, and eDemos to customers and country service organizations. Work effectively in team environments to conduct training with multiple trainers. Quality & Logistics Support regional quality issues (only external complaints) for Product Development, Launch & Phase-out of assigned products. Validate issues by devising tests to prove or disprove reported issues. Assist Global Product Manager(s) and direct/indirect service organizations with the service plan of new products. #J-18808-Ljbffr
Vacancy posted 5 days ago
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