Operations Manager

Position OverviewThe Operations Manager is responsible for leading field-based technical teams and optimizing the people, processes, and day-to-day operations that drive successful service delivery. This role partners closely with branch leadership to improve operational efficiency, support revenue growth, and ensure high-quality execution across systems integration and managed services.As a key member of the branch management team, the Operations Manager provides leadership and oversight of technical operations, with a strong focus on team performance, resource management, process improvement, and operational execution. This role builds and develops high-performing teams through effective coaching, accountability, mentorship, and professional development.This is an opportunity for an experienced operational leader to strengthen field operations, develop people, improve processes, and drive continuous improvement in a fast-paced, client-focused environment.Skills & Core StrengthsOperational leadership and team managementProcess improvement and operational efficiencyTechnical services and systems integration oversightStrategic thinking and decision-makingPerformance management and employee developmentCross-functional collaborationResource planning and workforce managementFinancial and operational performance trackingProblem-solving and solution developmentClient-focused service deliveryCompliance, safety, and risk managementProfessional communication and presentation skillsWhat You’ll DoLead day-to-day operations of the technical services team, including systems integration and managed servicesPartner with branch leadership to develop and execute operational strategies aligned with business goalsDrive operational efficiency to support sales growth and profitabilityOversee hiring, onboarding, and development of technical team membersProvide ongoing coaching, performance feedback, and professional development opportunitiesMonitor and report on operational performance, including productivity, utilization, and service delivery outcomesIdentify operational challenges and implement solutions to improve processes and resultsCollaborate with internal stakeholders and external partners to support project execution and client satisfactionEnsure compliance with company policies, industry standards, and safety regulations, including OSHA requirementsSupport recruitment efforts and build a strong pipeline of technical talentMaintain team engagement by fostering a culture of accountability, teamwork, and continuous improvementWhat We’re Looking ForRequired Qualifications Bachelor’s degree or equivalent professional experience4+ years of experience managing and mentoring technical delivery, service, or support teamsExperience leading teams within AV, IT, systems integration, or related technical environmentsProven ability to hire, develop, and manage high-performing, diverse teamsStrong business acumen with the ability to drive operational and financial performanceExcellent communication, leadership, and interpersonal skillsDemonstrated ability to make sound decisions and think strategicallyProficiency with business applications and multiple operating systemsAbility to manage multiple priorities in a fast-paced environmentWillingness to travel occasionally as neededPreferred QualificationsAVIXA CTS certification (or ability to obtain within one year of hire)Experience in audiovisual (AV) integration or related industryFamiliarity with OSHA safety standards and compliance requirementsExperience supporting both systems integration and managed services teamsAbout UsAvidex is a leading player in the audiovisual and IT integration industry, delivering cutting-edge solutions to a diverse range of clients. We pride ourselves on innovation, technical expertise, and a commitment to excellence. As we continue to expand, we are seeking a highly skilled and experienced Operations Manager to join our team.What we offer:Competitive compensation planHealth, dental, and vision benefits401(k) retirement plan with employer matchUp to 120 hours of PTO (accrued)10 Paid Holidays8 hours to volunteer on your favorite causeOpportunities for professional growth and developmentCollaborative and innovative work environmentAvidex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran. We are committed to providing a workplace that is free from discrimination, harassment, and where all employees are treated with respect and dignity. We believe that diverse perspectives enhance our organization and contribute to innovation, collaboration, and overall success.