Veterinary Receptionist / Client Service Representative

Job Description

Job Description

Animal HealthCare Center is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $18-22 per hour, for each hour worked
• Flexible full-time 5/8 schedule with availability Monday–Friday . Tuesdays and Thursdays are required , along with two Saturday shifts per month .

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Cornerstone, preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Animal HealthCare Center?

Animal HealthCare Center is a well-established, AAHA-accredited small-animal hospital located in beautiful Lake Worth, Florida . Our practice is home to a dedicated team of three experienced and compassionate DVMs , supported by a skilled, friendly staff that truly values teamwork, communication, and high-quality patient care.

We provide a full range of veterinary services, including comprehensive wellness care, advanced medical diagnostics, soft-tissue surgery, behavioral counseling, hospitalization, and preventive care. Our hospital is also equipped with laser-surgery technology , allowing us to offer minimally invasive procedures that support faster healing and improved comfort for our patients.

Serving the Lake Worth, Wellington, West Palm Beach, and Greenacres communities, we are known for our warm, client-focused approach and our commitment to building lasting relationships with pets and their families. If you’re looking to join a supportive, collaborative, and progressive veterinary team, Animal HealthCare Center is a wonderful place to grow your career.

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*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.

**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.