Veterinary Front Desk Receptionist

Job Description

Job Description

All Care Animal Clinic is seeking a friendly, dependable, and organized front desk receptionist to join our team. This position is ideal for someone who enjoys helping people, working with animals, and providing excellent customer service in a fast-paced veterinary environment.

Duties and Responsibilities

• Greet clients and patients in a friendly, professional manner.
• Answer incoming phone calls, text messages, and emails promptly.
• Schedule appointments, surgeries, dental procedures, and follow-up visits.
• Confirm upcoming appointments and contact clients regarding schedule changes.
• Check clients and patients in and out of the clinic.
• Collect payments, prepare estimates, and review invoices with clients.
• Maintain accurate client and patient information in the practice management system.
• Obtain medical records from other veterinary hospitals and send records when requested.
• Process prescription and food refill requests according to clinic procedures.
• Communicate client questions and patient concerns clearly to the veterinary team.
• Provide clients with approved information regarding clinic services, medications, treatment plans, and follow-up instructions.
• Assist with coordinating laboratory testing, diagnostic imaging, specialist referrals, and pharmacy requests.
• Monitor the appointment schedule and communicate delays or urgent situations to clients and staff.
• Maintain confidentiality of client and patient information.
• Keep the reception area clean, organized, and welcoming.
• Assist with filing, scanning, faxing, payment processing, and other administrative duties.
• Handle difficult or emotional situations with patience, empathy, and professionalism.
• Support veterinarians, technicians, and other team members as needed.
• Follow all clinic policies, safety procedures, and customer-service standards.
• Assist with cleaning and sanitization procedures 

Qualifications

• Previous receptionist, customer-service, or veterinary experience is preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Comfortable using computers, email, phone systems, and office equipment.
• Ability to remain calm and professional during busy or stressful situations.
• Dependable, punctual, and able to work well as part of a team.
• Compassionate and respectful toward clients and their pets.
• Ability to discuss payments and treatment estimates professionally.
• Willingness to learn veterinary terminology and clinic procedures.

Position Requirements

• Ability to sit or stand for extended periods.
• Ability to work in an environment with dogs, cats, animal hair, odors, and occasional noise.
• Availability to work assigned weekdays and Saturdays as needed.
• Reliable transportation and consistent attendance are required.

To apply, please submit your résumé along with a brief description of your customer-service or veterinary experience.