Client Service Representative

Join Our Mission

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane and Thermo King, sustainability is not just how we do businessit is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

What's in it for you: Trane in Rochester/Buffalo NY is hiring a Client Service Representative to join our team. In this role you will be responsible for developing long-term customer relationships and maximizing account penetration and customer retention by developing/offering HVAC system-related solutions.

What you will do:

• Support assigned account managers and their assigned customers with HVAC systems & equipment product selections, application, proposals and sales development.
• Quote, close, and transition Technician Leads and other Service repair work under.
• Generate estimates and proposals for service work.
• Provide quotes for service repairs, change outs, IAQ, and energy solutions including quotes for time and material as well as fixed price service.
• Prepare transition documents and communicate project readiness for assignment to operations team.

What you will bring:

• Bachelor's degree in engineering, engineering technology, business or equivalent from a four-year college or university is preferred, or equivalent combination of education and experience.
• Minimum one (1) year experience in Account Management, Mechanical Contracting/HVAC or Facilities Management fields preferred.
• Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
• Working knowledge of HVAC systems preferred.

Annual Base Salary Range or Hourly Base Pay Range:

$56,936.66 - $82,809.99

Compensation Type:

Salary

Incentive Eligible:

Yes

Sales Commission Eligible:

No

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Safety Sensitive Role:

Yes

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.