Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Hiring bonus
• Opportunity for advancement
• Paid time off
• 401(k)
• Bonus based on performance
• Flexible schedule
• Training & development
• Competitive salary

ABOUT OUR AGENCY:
I opened my agency in 2017 and currently lead a team of 10. Insurance has always been a part of my life as a second-generation State Farm agent. Before opening my own agency, I worked as a team member for my father, gaining valuable experience and learning firsthand what it takes to build a successful business.

I attended Baylor University and am a proud father of two boys. Family comes first in our household, and outside of work I enjoy sports and competition. I’m naturally competitive and bring that same drive and energy into the agency every day.

Our agency offers PTO, paid holidays, a 401(k), work-life balance, and a hiring bonus. We believe in rewarding hard work while providing opportunities for personal and professional growth.

Our culture is energetic, fast-paced, and fun. We have a younger team that enjoys working hard, supporting one another, and celebrating success together. I’m looking for self-starters with an entrepreneurial mindset—people who want more than just a job and are motivated to build something meaningful. In fact, I love helping team members develop toward their own agency ownership goals if that’s part of their long-term vision.

If you’re ambitious, driven, and excited about creating opportunities for yourself, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Kevin Beach - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.