Service Desk Manager
Aneka Talent Solutions
Help Desk Manager / Service Desk Manager (Must have a past Military Background to be considered for this role) Location: Midtown Manhattan Must have the following - Previous military background is required for this role. - Minimum 5 years of experience designing and supporting distributed processing environments, with strong hands-on technical support experience. - Proven experience managing and developing Service Desk/Help Desk personnel, including training, mentoring, performance leadership, and workload management. - Strong hands-on experience with ServiceNow, including ticket submission, assignment, closure, user communication, processes, procedures, reporting, and metrics. - Strong working knowledge of Windows Server and Windows Desktop operating systems. - Experience supporting VMware VDI environments and endpoint/terminal technologies. - Experience managing hardware and software inventory, including annual inventory processes and controls. - Ability to manage Service Desk metrics, reporting, processes, procedures, and technology budgets. - Strong customer service, communication, analytical, troubleshooting, and problem-solving skills. - Ability to communicate technical concepts in user-friendly language and build effective relationships with employees, leadership, vendors, and other stakeholders.
Vacancy posted 2 days ago
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