Technical Support Engineering Manager
Virtual Vocations Inc
Leading a team of Technical Support Engineers in a full-time remote capacity, the Technical Support Engineering Manager will oversee daily operations, mentor staff on technical troubleshooting, and drive improvements in customer service and operational performance. Key responsibilities Lead, coach, and develop a team of 9 Technical Support Engineers to enhance technical depth and customer impact Own SLA performance and develop AI-assisted triage processes to improve customer experience Collaborate with cross-functional teams to ensure effective resolution of technical escalations and maintain a consistent customer experience Required qualifications 2-3 years of people management experience in a technical support or engineering function Proven ability to handle technical issues, including log analysis and integration failures Experience with AI tooling in a support context is strongly preferred Background in supporting sensor-based hardware or regulated products is a plus Strong cross-functional collaboration skills and clear communication style Virtual Vocations Inc
Vacancy posted 14 hours ago
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