Warranty Administrator/ Service Administrator

Automotive Warranty Administrator / Service Administrator

Company: Apple Autos (Top Minnesota Workplace)

Compensation: $24.00 - $30.00 an hour based on experience

Are you looking for a company that supports you and your career goals, encourages you to make a difference, and helps you champion your lifelong journey? Then you need to look at Apple Autos.

Apple Autos is a 6-brand, 7 location automotive company founded on the belief that people come before profit. Our vision is to be famous for extraordinary customer experiences with people who are empowered to create growth and loyalty for a lifetime.

We are seeking a detail-oriented, experienced Warranty Administrator / Service Administrator to support our Apple Chrysler Dodge Jeep Ram service team.

This role plays a critical part in warranty accuracy, compliance, and operational efficiency, with a strong focus on Stellantis (CDJR) warranty processing.

What you will do:

• Book, process, and submit Stellantis (Chrysler, Dodge, Jeep, Ram) warranty claims in accordance with manufacturer and dealership policies
• Review repair orders for accuracy, proper coding, labor times, documentation, and compliance
• Track, reconcile, and follow up on all pending warranty claims to ensure timely payment
• Research and resubmit rejected claims; manage chargebacks and warranty receivables
• Maintain accurate warranty records including approvals, rejections, payments, and audit documentation
• Stay current with Stellantis warranty policies, recalls, bulletins, and procedures

Coordinate with service advisors and technicians to ensure complete and accurate repair documentation

• Provide warranty guidance and support to the service department
• Monitor warranty metrics and report trends or concerns to management

What we are looking for:

• Previous automotive warranty administrator experience, preferably with Stellantis/CDJR brands
• Strong understanding of manufacturer warranty policies, procedures, and compliance standards
• High attention to detail with excellent organizational and time-management skills
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Proficiency with dealership management systems (Reynolds experience preferred) and Microsoft Office
• Strong written and verbal communication skills
• Self-motivated team player with strong problem-solving abilities

Benefits

• Competitive Pay
• Flexible Working Hours
• Advancement Opportunities
• Scholarships, Tuition Reimbursement, Growth and Development Plans
• Professional and Respectful Work Environment
• Medical, Vision, Dental, Health Savings Account, Flexible Spending Account
• Company Paid Life Insurance along with Voluntary Life and Disability
• Health Club Reimbursement
• New and Used Vehicle, Parts, and Service Discounts
• Vacation, Holiday, Volunteer Time Off
• 401k with a Company Matching Contribution
• Employee Assistance programs

Why Work for Apple Autos

• We strive to make a positive impact in our world, you will get the opportunity to give back.
• Internal promotions, we offer our employees the opportunity to advance internally.
• We encourage teamwork, positivity, and kindness.
• Learning and development programs are available. We empower our employees to do what is best for our customers, and other employees.
• Continually giving back to our employees for all their hard work that does not go unnoticed. We offer a variety of fun events to say thank you to our most important assets, our amazing employees.

EEO Statement:

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.