Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Hiring bonus
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k) matching

ABOUT OUR AGENCY:
I began my journey with State Farm in 2009, opened my first agency in 2013, and expanded with a second location in 2020. Over the years, Ive built a strong team of 17 dedicated professionals across both offices.

Our culture is fun, determined, and persistentwe push each other to succeed while keeping the energy high and the atmosphere supportive. We celebrate wins, embrace challenges, and work together to provide the best service to our customers.

Im a proud graduate of Stephen F. Austin State University and believe in giving back to the community.

If you're looking for a workplace that values teamwork, growth, and making a difference, we'd love to have you join us!

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Jerrad Ragsdell - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.