Director of Wolf Central & Student Support

Director of Wolf Central & Student Support Title: Director of Wolf Central and Student Support Position Type: Administrator Full Time College: Front Range Community College Department: FRCC Access & Student Connections Campus: Larimer Campus Location: Fort Collins Salary Range: $78,618 - $82,549 annually Who We Are: With three campuses along Colorado’s Front Range, FRCC is the state’s largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities. Each year approximately 5,000 FRCC students transfer to four-year universities and FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the “Top Online Colleges” in the country by Newsweek. One of FRCC’s main goals is to offer educational excellence for everyone. The college’s strong commitment to student success means we start by creating an inclusive and equitable environment—one where both students and employees feel they belong and are supported. FRCC’s focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body. The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to be a college where our Latinx (and other historically marginalized) students thrive. At FRCC, employees and leaders bring our values to life through their actions. We collaborate across roles and campuses, seek and value diverse perspectives, follow through on our commitments, and turn thoughtful ideas into meaningful improvements which are measured for success. We take pride in our work, support one another, and make decisions that advance student success, equity, and excellence. We seek people who will actively contribute to this culture and demonstrate these commitments every day. Job Summary: the Director of Wolf Central, you will provide strategic leadership for Wolf Central, Front Range Community College's integrated welcome and information service model. Through Welcome Desks and College Information Centers located across three campuses, you and your team will serve as a primary point of connection for prospective and current students, families, school counselors, employees, and members of the community. You will lead teams that provide in-person, phone, text, chat, and email support, ensuring a welcoming, responsive, and consistent experience across the college. In this role, you will guide the continued evolution of Wolf Central as a seamless, student-centered service model that helps students access the information, services, and resources they need to achieve their goals. You will work closely with partners across Enrollment Management, Student Affairs, Academic Affairs, and other college departments to reduce barriers, strengthen coordination, and improve the overall student experience. Success in this role requires the ability to build strong relationships, foster collaboration, and gain buy-in among diverse stakeholder groups to advance shared goals and initiatives. You will lead efforts to assess, improve, and implement services, processes, and technologies that support enrollment, retention, and student success. Using data to inform decisions, you will identify opportunities to enhance service delivery, increase operational effectiveness, and advance strategic initiatives aligned with the college's mission and strategic plan. Ideally, you combine strong people leadership, operational excellence, collaboration, and strategic initiative with an unwavering commitment to serving students. While this position has some flexibility for remote work from home, this position will require consistent campus presence. This position may also travel occasionally to all three FRCC campuses. Please note: You need to be a Colorado resident on your first day of employment. Also, Front Range Community College is an E-Verify employer. Duties & Responsibilities: Welcome Services & College Information Centers Lead the continued evolution of Wolf Central across three campuses, creating welcoming, accessible, and responsive experiences for prospective and current students, families, school counselors, employees, community partners, and visitors. Ensure individuals can easily access information, services, and resources by developing communication practices, service standards, and operational processes that promote consistency and reduce barriers. Use feedback, data, and an equity-minded approach to enhance the student and community experience and strengthen service delivery across all channels with particular attention to first generation and underrepresented students. Program Development and Management Lead the continued development of Wolf Central as a seamless, one-college service model, aligning operations, practices, and service standards across campuses to create a consistent experience for students, employees, and community members. Identify opportunities to improve services, processes, and technologies that strengthen access, reduce barriers, increase efficiency, and enhance the overall customer experience. Partner with college leaders to implement and evaluate initiatives that support enrollment, student success, and community engagement while ensuring Wolf Central evolves to meet the changing needs of those we serve. Collaboration & Partnership: Build strong relationships across the college to strengthen communication, align services, and advance shared goals related to student success, access, and community engagement. Partner with departments such as Admissions, Advising, Financial Aid, Academic Affairs, and Student Affairs to improve processes, reduce barriers, and create a more seamless experience for students, families, and community members. Bring people together across campuses and departments to identify opportunities, solve challenges, and implement solutions that enhance Wolf Central services and support a one-college culture. Leadership & Supervision: Lead and develop Wolf Central teams across three campuses, fostering a culture of collaboration, service excellence, accountability, and continuous improvement and advancing and enhancing technology-enabled solutions. Recruit, onboard, support, coach, and develop employees while creating an inclusive environment where individuals feel valued, respected, and empowered to contribute their ideas and strengths. Manage staffing, budgets, and departmental resources while helping employees build the skills, knowledge, and confidence needed to support student success and advance the mission of the college. Assessment: Use data, feedback, and performance measures to identify opportunities, evaluate initiatives, and inform decisions that strengthen the student and community experience. Partner with college leaders and Institutional Research to analyze trends, assess outcomes, and develop recommendations that support enrollment, student success, operational effectiveness, and strategic priorities. Translate insights into action by implementing and refining services, processes, and technologies that improve outcomes and advance the college's mission and strategic plan. Competencies/KSAs: Diversity, Equity and Inclusion: Demonstrates behaviors that convey the importance of diverse lived-experiences and using an equity lens to guide decisions. Embraces diversity, promotes equity and creates an environment of inclusion. Building a Diverse Team: Seeks to understand the individual strengths on the team and uses those talents to make the most impact for students. Hires individuals from diverse backgrounds that support values and appreciation for individual differences Commitment to Values: Demonstrates leadership and collaborative behaviors and actions that support FRCC values. Promotes an environment where equity creates opportunities for all students to achieve their educational goals. Student Success Focus: Makes decisions that support a student-first culture. Operational Planning: Ability to turn the strategic plan into an operational roadmap that guides the division. Support teams in tying their goals to the college’s strategic plan and charge them to do the same with the employees they supervise. Change Catalyst: Ability to be nimble and willing to pivot if new data becomes available that can influence outcomes; understands that change is constant and requires flexibility. Communication: Communicates effectively with individuals with different backgrounds; ability to communicate in a way that is effective. Chooses words carefully in communications. Motivation: Ability to inspire oneself and others to reach goals and/or perform to the best of their ability. Collaboration: Willingness to work with colleagues across departments, specifically when job processes are integrated to strategically focus on ways to improve efficiency and effectiveness for students. Data Analysis: Prioritizes data analysis in the department and communicates the importance of having concrete information on outcomes to base decisions. Relationship Building: Outstanding interpersonal skills with the ability to establish positive and respectful working relationships with students, staff, and faculty. Coaching & Mentoring: Coaches and/or mentors direct reports and emerging leaders within the college. Willingness to offer professional development opportunities for staff on topics that contribute to their success. Evaluation for Improvement: Uses ongoing evaluation as a process and program improvement tool. Works with the team to ensure everyone is aware about how the evaluation process works and why it is important. Problem Solving: Demonstrates the ability to examine problems and identify the root causes(s). Develops and implements processes to address problems so the process works as intended. Compliance Framework: Knowledgeable about the rules, regulations, and policies that the college must comply with, most specifically in relation to the department. Ensures that teams also understand the compliance framework. Routinely assesses the department’s operations to ensure compliance is being maintained Minimum Qualifications: Bachelor’s Degree from an accredited institution. Five years’ experience in client/guest services, customer experience or call center operations OR Five years in admissions and recruitment in a high-volume visitor-focused environment. AND Demonstrated ability to create and manage proactive service model. Proven ability to supervise, train, and develop staff, including the demonstrated ability to recruit, retain, mentor, and support a diverse staff. Experience working with diverse, non-traditional, and traditionally underserved students. Proven ability to lead organizational change, streamline processes, and improve the student experience. Preferred Qualifications: Ability to communicate in Spanish Selection Process: The selection process for this position will be conducted through a competitive, merit-based evaluation of all qualified applicants. Preliminary screening will be based on the completed application package submitted by the candidate. Additional Information/Benefits: Salary Information: Salary Information: The salary range reflects the minimum and maximum starting salary for the position. When determining the starting salary for a new employee, FRCC takes into consideration a combination of the selected candidate’s education, training and experience as it relates to the requirements of the position, as well as the position’s scope and complexity, internal pay equity and external market value. Benefits Information: Benefits Information: For information about benefits for Administrative, Professional and Technical Employees and Faculty, please see the Front Range Community College Benefits page. Welcoming. Respectful. Inclusive. Together, we are FRCC. Position will remain open until filled with a priority deadline of November 8, 2026. This posting may be used to fill multiple or similar positions. #J-18808-Ljbffr League