Customer Service Rep - HHC Home Medical Equipment Retail

Job Description

Job Description

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Customer Src Rep - HHC

Job Title

Customer Src Rep - HHC

About the Department

Join our dedicated team at Henry Ford Health¿s Jackson hospital campus, a cornerstone of care in mid-Michigan. Surrounded by the natural beauty of lakes and parks, our Jackson location offers a warm, community-focused environment where you can make a meaningful impact. Here, you¿ll be part of a close-knit team committed to delivering high-quality, compassionate care to our patients while enjoying the charm and affordability of small-town living.

Role Overview

As a Customer Src Rep - HHC, you¿ll play a vital role in coordinating and implementing Home Health Care admission processes. You¿ll support patients, families, and healthcare teams by ensuring seamless admissions and maintaining accurate records in Epic. Your work directly contributes to the efficiency and effectiveness of our Home Health Care services, making a difference in the lives of those we serve.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Coordinate and implement Home Health Care admission processes under general supervision.
• Compile and enter demographic and operational information accurately into Epic daily.
• Act as a mentor, instructing others in developing essential skills for the position.
• Perform simple mathematical calculations and operate basic office equipment.
• Gather data, compile reports, and assist with special projects as needed.

What You Will Need

Required Qualifications

• High school diploma or GED.
• Ability to type accurately and demonstrate proficiency with a personal computer.
• Strong communication, organizational, and interpersonal skills.

Preferred Qualifications

• College coursework in business or a related field.

What We Offer

At Henry Ford Health, you¿ll find opportunities for career growth, collaboration with diverse teams, and the chance to contribute to mission-driven work. We foster a culture of continuous learning and innovation, empowering you to make a lasting impact in healthcare.

Join Our Team

Ready to make a difference? Apply now and be part of a team that¿s transforming healthcare.

Qualifications

GENERAL SUMMARY:

The ideal candidate will have exceptional customer service skills, be willing to work a flexible on-site schedule within the HME business hours, have a strong desire to learn, and be open to being taught as well as learning independently. Knowledge of HME and/or medical terminology is encouraged. Proficiency in computer, phone and interpersonal skills is essential.

EDUCATION & EXPERIENCE: 

• Requires a high school diploma or GED. 
• College coursework in business or related field preferred. 
• Requires the ability to accurately type and demonstrate proficiency with a personal computer. 
• Requires strong communication, organizational and interpersonal skills in order to positively interface with all internal and external customers. 

• Requires the ability to perform simple mathematical calculations and operate basic office equipment.