Syteline Administrator / Functional Analyst

Role: Syteline Administrator / Functional Analyst

Work Location: Preference is for someone in Houston, TX (Hybrid schedule- 4 in office 1 WFH); however US Based remote candidate may be considered if they have the right experience

Number of Positions: 1

Position Type: Fulltime

Reports To: IT Director - Business Applications

Company Description: Heavy Equipment Supplier

US CITIZENS AND GREEN CARD HOLDERS ARE ENCOURAGED TO APPLY. WE ARE UNABLE TO PROVIDE SPONSORSHIP AT THIS TIME.

Preference is for someone in Houston, TX (Hybrid schedule- 4 in office 1 WFH); however US Based remote candidate may be considered if they have the right experience

JOB SUMMARY

The SyteLine Functional Administrator is the primary functional owner of Infor CloudSuite Industrial (SyteLine/CSI). This role partners with business stakeholders to understand processes, document functional requirements, configure the application, and lead testing and user adoption. The role ensures the ERP supports day-to-day operations effectively and that changes are delivered with strong documentation, controls, and training.

This position also requires availability for occasional after-hours or weekend support to address high-priority incidents, maintenance activities, or planned system upgrades.

DUTIES & RESPONSIBILITIES:
• Serve as the primary functional administrator for SyteLine/CSI, providing day-to-day support across assigned modules and business processes.
• Troubleshoot functional issues, perform root-cause analysis, and coordinate with technical teams or Infor/partners when code changes are required.
• Lead discovery sessions with stakeholders to document current-state and future-state workflows.
• Write clear functional requirements (FRDs/user stories), including process flows, business rules, data needs, and acceptance criteria.
• Translate business needs into SyteLine configuration and/or enhancement specifications.
• Create and maintain test plans, test scripts, and UAT scenarios; coordinate UAT execution and sign-off.
• Manage defect intake, triage, and retest cycles; validate changes meet requirements before production release.
• Support cutover activities, hypercare planning, and Day 1 readiness.
• Configure and maintain SyteLine settings, parameters, and master data governance within approved controls.
• Identify process improvements, recommend best practices, and drive standardization across sites.
• Develop and maintain SOPs, work instructions, training materials, and end-user guides.
• Collaborate with IT/DBA/Integration teams on environment readiness, release scheduling, and downstream impacts.
• Support reporting and data needs by defining requirements and validating outputs.

REQUIREMENTS:
• Bachelor's degree in information systems, Computer Science, or related discipline, or equivalent work experience.
• 5+ years supporting ERP systems in a functional capacity. Infor CSI/SyteLine experience is required.
• Strong understanding of core ERP processes (e.g., Order-to-Cash, Procure-to-Pay, Inventory/Warehouse, Manufacturing, Finance).
• Proven experience writing functional requirements and leading UAT/testing with documented test scripts.
• Strong communication skills: can work with shop floor to finance leadership and translate needs into clear specs.
• Proven ability to work independently and manage multiple priorities.
• Customer-focused, proactive, and adaptable in fast-paced environments.
• Willingness to provide support outside regular business hours when required.