Quality Supervisor

Quality Supervisor

Dahlquist Machine by Fathom is the premier precision machining company in America with over 30 state-of-the-art CNC mills and lathes paired with over 50 years of industry experience. Centrally located in a northern suburb of Minneapolis, Dahlquist Machine produces high quality products with 100% on-time delivery, specializing in short to medium run quantities for high precision light metals, aluminum, and plastic parts.

Fathom is one of the largest digital manufacturing platforms offering on-demand manufacturing in North America. With more than 90 large-platform industrial grade 3D printing machines and a national footprint with more than 500,000 square feet of manufacturing capacity across 12 facilities, Fathom seamlessly blends in house capabilities across plastic and metal additive technologies, CNC machining, injection molding & tooling, urethane casting, sheet metal fabrication, and design and engineering.

The Quality Supervisor is a working leader responsible for the quality lab and ownership of the site Quality Management System (QMS). This role leads inspection personnel and performs manual inspections while overseeing first part approvals, first articles, calibration, customer quality communications, and complaint resolution.

The ideal candidate combines strong manual inspection and GD&T skills with practical quality system experience, sound judgment, and the ability to lead a team. CMM programming experience is a plus.

Key Responsibilities:

• Quality Lab Leadership
  • Lead lab operations, assign inspection priorities, and coordinate with Production to meet delivery commitments.
  • Train inspectors and machinists in measurement methods, equipment use, and GD&T.
  • Set expectations, coach performance, and manage staffing, attendance, and coverage.
  • Maintain a safe, organized lab and communicate inspection status and quality concerns.
• Manual Inspection and First Part Approvals
  • Perform precision manual inspections using micrometers, height gages, indicators, bore gages, pin and thread gages, calipers, and comparators.
  • Interpret drawings and GD&T select appropriate datums, inspection setups, and measurement methods.
  • Perform first part inspections, document results, and approve conforming setups for production.
  • Resolve measurement discrepancies, troubleshoot dimensional issues, and control nonconforming product.
• First Article Inspections
  • Perform first articles and prepare ballooned drawings, measurement plans, and dimensional reports, including AS9102 when required.
  • Review packages for accuracy, coordinate customer approvals, and maintain traceable records.
• Calibration and Inspection Equipment
  • Own calibration schedules, equipment status, and records for lab and shop gages.
  • Coordinate calibration services and remove overdue or damaged equipment from use.
  • Investigate out of tolerance equipment and address potential impact on previously inspected parts.
• Customer Communications and Complaints
  • Serve as the primary customer quality contact, maintain complaint records, and meet response commitments.
  • Lead containment, root cause investigations, corrective actions, and effectiveness checks.
  • Coordinate returns, disposition, and required customer approvals for deviations or concessions.
• QMS Ownership and Continuous Improvement
  • Own and maintain the site QMS, ensuring alignment with ISO 9001, Fathom standards, and customer requirements.
  • Control quality procedures, document revisions, and records; work with process owners to ensure procedures reflect actual practices.
  • Plan internal audits, coordinate customer and certification audits, and drive findings to closure.
  • Coordinate management reviews, report quality performance, and track actions with site leadership.
  • Monitor defects, complaints, and inspection performance; drive improvements and verify corrective action effectiveness.

Qualifications/Requirements:

• 5+ years of manufacturing quality or precision inspection experience, preferably in a CNC job shop.
• Strong manual inspection and GD&T skills, including gage selection, inspection setups, and metric and imperial measurement.
• Prior experience leading, training, or supervising quality or manufacturing personnel.
• Experience with first part approvals, first articles, calibration, and nonconforming product.
• Working knowledge of ISO 9001 QMS processes, document control, audits, and corrective actions.
• Strong customer communication, problem solving, and organizational skills; proficiency with electronic quality records and spreadsheets.

Preferred Qualifications:

• CMM programming experience, particularly Zeiss Calypso.
• CNC machining experience and experience preparing AS9102 reports.
• Technical degree or certification in quality, metrology, or manufacturing; ASQ certification.