Roadside Assistance Technician/ Tow Driver

Job Type Full time Pay Classification Exempt/Non Exempt: Hourly Location On‑Site Position located at 3133 S 7th Street, Units A & B, Lincoln, NE 68502 Shift Must be available to work a flexible schedule, may include evenings, weekends, holidays, and overtime. Position Summary Join our team as a Service Vehicle Operator and be the hero AAA members rely on when they need help most. You’ll respond to service calls, assist stranded motorists with services like jump‑starts, tire changes, and lockouts, and safely tow vehicles when needed. This role combines hands‑on problem solving, customer care, and safe driving, all while working independently on the road. Key Responsibilities Respond to roadside assistance requests from AAA members using a tow truck or service vehicle. Provide emergency roadside services, including tire changes, fuel delivery, battery testing and installation, jump starts, lockout assistance, and minor mechanical adjustments. Safely tow disabled vehicles following established procedures and towing guidelines. Verify AAA membership and deliver outstanding customer service during every interaction. Complete pre‑trip and post‑trip DOT inspections and report vehicle maintenance concerns. Maintain a clean and professional service vehicle. Utilize tablets and electronic devices to manage calls, update service requests, and access towing procedures. Accurately document daily activities, service calls, vehicle logs, and receipts. Maintain DOT certification and an acceptable driving record. Achieve goals related to member satisfaction, safety, productivity, and battery services. Support community and special AAA events as needed. Qualifications Required High school diploma or GED. Valid state driver’s license with minimal driving infractions/incidents. Must successfully pass drug screening, motor vehicle record review, criminal background check, and DOT physical examination (pre‑employment and ongoing). Strong customer service skills with ability to communicate effectively and professionally. Ability to work independently and make sound decisions in the field. Comfortable using GPS, mobile technology, tablets, and electronic applications. Ability to lift and move items weighing up to 75 pounds. Ability to read and interpret roadside service procedures and member benefits. Basic math and recordkeeping skills. Ability to successfully complete AAA training programs. Commitment to safety and teamwork. If employed in Illinois, possession of a valid Illinois C‑NonCDL driver’s license is required. Preferred Prior experience providing roadside assistance services such as battery testing, jump starts, lockout assistance, fuel delivery, or tire changes. Previous tow truck driving experience. Experience operating wheel‑lift, flatbed, or dolly towing equipment. Commercial driving experience. Automotive knowledge or mechanical aptitude. Must be 21 years of age or older. Work Environment This is a highly active, field‑based position providing roadside service directly to AAA members. Employees spend up to 95% of their time outdoors and on the road, working in varying weather conditions and around traffic environments. Less than 5% of the role is performed in a traditional office setting. Safety is always the top priority, and team members receive training and resources to perform their duties successfully. Compensation & Benefits Overview Hourly rates starting at $23.00 per hour (rate may vary by location and experience). Overtime opportunities paid at time‑and‑a‑half. Shift differentials: 5% premium for hours worked 5:00 PM–11:00 PM; 10% premium for hours worked 11:00 PM–5:00 AM.

• 1,000 Sign‑On Bonus, paid in installments at 90 and 180 days of employment. To qualify, applicants must be new to ACG.
• 250 Quarterly Perfect Attendance Bonus.

Fully paid training to help you build the skills needed for success. Benefits Health & Wellness Medical plans with multiple coverage options, including HSA eligibility. Prescription drug coverage. Dental and vision benefits. Employee Assistance Program (confidential support services). Financial Protection & Insurance Company‑paid basic life insurance. Optional supplemental life insurance and dependent coverage. Short‑term and long‑term disability coverage. Critical illness, accident, and pet insurance options. Retirement & Savings 401(k) plan: 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match 50% paid on employee contributions up to 6% of pay, payable after year end; immediate vesting. Additional company contribution 4% of pay each pay day, into your account; 100% vested after three (3) years of service. Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options. Time Off & Leave Paid Time Off (PTO): accrual‑based, increases with tenure, eligible at 90 days of employment. Full‑time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part‑time employee PTO hours are calculated based upon the standard weekly hours scheduled. Paid Holidays: full‑time employees eligible for 10 company‑paid holidays annually, plus one mental health day, two floating holidays and one volunteer day. Part‑time employees eligible for 8 company‑paid holidays annually, plus one mental health day and two floating holidays. Paid leave programs, including parental, bereavement, jury duty, and military leave. Career Growth & Education Tuition assistance up to $5,250 annually; 80% covered by ACG. Professional certification support with 100% reimbursement for eligible programs. Opportunities for career development and advancement. Additional Perks Complimentary AAA membership with roadside assistance and travel discounts. Adoption assistance program. Job Posting Period This position is expected to remain posted through September 26, 2026; however, it may close at any time once a qualified candidate pool is identified. Equal Opportunity Statement The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Additional Notes Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position. #J-18808-Ljbffr acg