Director, Supportive Services

Job Description

Job Description

ABOUT COMMONPOINT:

At Commonpoint, community is at the heart of everything we do. With more than 90 program sites and flagship locations in Little Neck, Bayside, Forest Hills, East Elmhurst, and Jamaica, we proudly serve over 125,000 individuals each year. From early childhood to older adulthood, we support people from all walks of life on their journeys from crisis to stability and empowerment. Our wide range of programs, spanning social services, education, and recreation, reflects our mission to build a more connected, inclusive, and thriving community for all.

ABOUT THE ROLE:

To continue advancing the impact we have across the communities we serve, Commonpoint is hiring a Director, Supportive Services (LMSW) within the Opportunity Youth department. The Opportunity Youth department plays a vital role in serving out of school/out of work youth, ages 16-24 years old. The program includes GED classes, vocational training classes, paid internship opportunities, and employment placement assistance. The Director, Supportive Services (LMSW) will be responsible for connecting participants to needed resources, assisting with referrals,, providing crisis intervention for participants, and supervising Case Managers and Social Work Interns. This role reports directly to the Director, Advance and Earn Program.

ROLE RESPONSIBILITIES:

Program Coordination & Resource Development:

• Identify participants’ needs and facilitate community partnerships to develop resources.
• Maintain a referral tracker to monitor participants’ barriers and progress in referral processes.

Clinical & Direct Participant Support:

• Provide short-term counseling to participants waiting for referrals.
• Support in crisis intervention as needed and provide continued case review for high-risk cases under program directors.
• Maintain a caseload, as needed.

Staff Supervision & Team Support:

• Oversee 5 Case Managers and ensure case notes are reviewed, approved, and entered into PTS by program deadlines.
• Support Case Managers with mental health assessments, Individual Service Strategy (ISS) needs, and support groups.
• Assist Case Managers and Support Skills Instructor with workshops.
• Act as site SIFI supervisor for social work interns.

QUALIFICATIONS & KEY ATTRIBUTES:

MINIMUM QUALIFICATIONS:

• LMSW, LMHC, or CLSW.
• 3-5 years of experience working with at-risk youth.
• Sensitivity towards, and ability to, work with diverse individuals including, but not limited to, immigrants, single parents, English language learners, low-income youth, and high-barrier-to-employment population.
• Proficient in Microsoft Office and Google Suite.
• Able to attend trainings and meetings at other Commonpoint locations as needed.
• Willingness to attend local community partnership meetings to learn about resources for participants.
• Occasional weekend and evening hours will be necessary.

PREFERRED QUALIFICATIONS:

• Sifi Certified.
• Google Suite proficient.

COMPENSATION & BENEFITS:

Commonpoint offers competitive base salaries benchmarked against comparable nonprofit organizations in the New York metropolitan area. Salaries are determined based on internal and external equity, as well as each position’s scope, qualifications, and organizational impact. We believe in compensating staff fairly and consistently, ensuring that all salary decisions align with our mission-driven commitment to equity and transparency.

To maintain fairness across the organization, salary offers are set according to established salary bands and are not subject to negotiation. New hires typically start near the beginning of the salary range to allow for growth based on performance, professional development, and tenure. 

Our total rewards package reflects our dedication to employee well-being, growth, and recognition. Current benefits include:

• Tiered health, dental, and vision insurance options.
• Pension plan and 403(b) retirement savings opportunities.
• Generous paid time off and family-supportive policies.
• Professional development and education support to foster career growth.
• Recognition and appreciation programs for exemplary performance.
• Employee discounts on programs and services.
• Access to free amenities, including private seasonal pool clubs and fitness facilities at select locations.
• Long-service severance upon retirement.

JOB DETAILS

Annual Salary: $70,000.

Non-Union Position.

Location: Commonpoint Bronx Center, 1665 Hoe Avenue, Bronx, NY, 10460.

How to Apply:

Please submit a cover letter and résumé, as a Word or PDF document only, to Jacqueline De La Cruz at View email address on ziprecruiter.com. Please indicate "Director, Supportive Services (LMSW)” in the subject line. Due to the high volume of applicants, only qualified candidates will be contacted.

Commonpoint is an equal just opportunity employer.