Family Support Coordinator
United Care ABA-New York
Support families, streamline care, grow your future!
About Us
United Care ABA is a fast-growing company delivering ABA therapy services to children and families. As we rapidly expand, the Care Coordinator role offers the opportunity to join early, make an impact, and grow in a supportive, mission-driven environment. If you thrive on helping others and keeping things running smoothly behind the scenes, this is your moment.
The Role
As a Care Coordinator, you'll be the key connection between families, clinicians, and technicians - helping ensure care is delivered seamlessly. You'll manage schedules, troubleshoot service issues, and provide consistent, clear communication with parents and staff. You'll also support insurance follow-ups and administrative needs that keep families supported and providers focused.
This is a frontline operations role with real impact. You'll be trusted to solve problems, anticipate needs, and ensure no detail gets missed. For someone who takes pride in clear communication, fast follow-up, and meaningful work - there's room to grow quickly.
What You'll Do
- Serve as the go-to contact for families, providers, and BCBAs
- Manage provider-parent schedules, cancellations, and service changes
- Log services accurately and on time to support payroll and billing workflows
- Handle provider questions related to admin, billing, or scheduling
- Follow up urgently on insurance issues to avoid delays in care
- Keep families informed, reassured, and supported throughout the care journey
- Anticipate issues before they become problems and resolve them quickly
What We're Looking For
- Experience in care coordination, healthcare admin, or ABA (strongly preferred)
- Excellent communication and organizational skills
- Confident using phone, text, and email to connect with families and staff
- Calm under pressure and detail-oriented in fast-paced situations
- Compassionate, responsive, and committed to high-quality service
Why United Care ABA
- Competitive pay
- Newly renovated Brooklyn office
- Join a high-growth startup with real advancement opportunity
- Help build something that truly matters from the ground up
Vacancy posted 2 days ago
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