Facilities Call Center Specialist

Facilities Call Center Specialist

Are you a passionate and experienced Call Center Professional? We're seeking top talent to join our world-class team as a Facilities Call Center Specialist. In this fast-paced, mission-critical role, you'll be at the center of operationscoordinating emergency and non-emergency facility requests, supporting frontline teams, and ensuring seamless communication across departments. If you thrive in dynamic environments and enjoy being part of a transformational team, this is your opportunity to make a meaningful impact.

What the Job Is Like

• Pay: $35.50 per hour
• Schedule: Wednesday - Sunday
• Shifts: 10:00 PM 6:30 AM (30-minute lunch break)
• Location: Menlo Park, CA
• Duration: 06 months or 12 months

What's In It For You

• Competitive pay
• Great working location
• Health/vision/dental/life insurance
• Refer-a-friend bonus*
• Weekly payroll
• 24-hour accessibility
• Personalized service

Minimum Qualifications

Education Qualifications:

• High School Diploma or GED equivalent

Experience:

• Minimum 4-6 years of call center or customer service experience
• Experience in fast-paced, high-volume environments
• Strong typing skills (minimum 40 WPM)
• Basic computer skills (MS Office)
• Excellent computer skills and proficiency in using call center tools are helpful

Preferred Qualifications:

Experience working grave shift Cisco phone systems

Core Competencies:

• Ability to work in a fast-paced, evolving environment
• Strong collaboration across all organizational levels
• Adaptability and comfort with change
• High attention to detail and process adherence
• Comfortable using computers, software, and tracking systems like EAMS
• Able to notice issues, document information clearly, and help find solutions
• Comfortable speaking with people at all levels and providing good customer service

Responsibilities

• Answer incoming calls promptly and courteously, triaging emergency and non-emergency requests
• Dispatch Facilities personnel using internal systems (EAMS) based on priority and urgency
• Monitor radio communications and coordinate responses during critical situations
• Maintain accurate logs, incident reports, and work orders in dispatch systems
• Gather and document essential information from callers to support effective response
• Track personnel status and ensure efficient deployment of resources
• Collaborate with supervisors, security teams, and other departments
• Prepare daily/weekly reports using systems like Microsoft Word and Excel
• Participate in team huddles and 1:1 meetings with supervisors and managers
• Ensure adherence to procedures and maintain high standards of call quality and service

Who We Are:

Power Personnel has been working with healthcare professionals like you since 1994. We are the experts in healthcare staffing in Northern California. That's why so many hospitals, clinics and healthcare facilities rely on us to fill critical positions. If you want competitive pay, excellent working conditions and a team that supports you, Power Personnel is the place to be! Refer a friend at View email address on click.appcast.io and get $250 bonus for every referral! * In order to get the bonus, the person referred must work at least 20 shifts.