IT Client Support Technician - Onsite - Phoenix AZ
Temporary
Kforce has a client that is seeking an IT Client Support Technician in Phoenix, AZ (100% Onsite) for a 6-month contract to hire position. Summary: Are you a hands-on IT professional who enjoys solving technical problems and providing exceptional customer support? We are seeking an IT Client Support Technician to support enterprise end users in a fast-paced corporate environment. This role is ideal for someone with strong desktop support experience who enjoys troubleshooting, device deployment, and helping employees stay productive through reliable technical support. Duties:
- Provide technical support to end users through phone, email, chat, and in-person interactions
- Troubleshoot and resolve hardware, software, operating system, and connectivity issues
- Install, configure, and support Windows PCs, Apple devices, mobile devices, and related peripherals
- Manage incidents and service requests using an enterprise ticketing system
- Support user account administration, system access, and security-related requests
- Perform routine system backups and assist with data preservation efforts
- Escalate complex issues to infrastructure or engineering teams when necessary
- Create and maintain technical documentation, installation procedures, and knowledge base articles
- Assist with workstation deployments, equipment refreshes, and technology rollouts
- High School diploma or GED required
- 2+ years of desktop or technical support experience in an enterprise environment
- Experience supporting both Windows and macOS environments
- Familiarity with Microsoft 365, Active Directory, virtual desktop technologies, antivirus solutions, and SaaS applications
- Experience working with ticketing platforms such as ServiceNow, Jira, or similar ITSM tools
- Strong troubleshooting and problem-solving skills
- Ability to communicate technical concepts clearly to non-technical users
- Associate's degree in Computer Engineering or a related field
- Industry certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), MCP, or MCSE
Vacancy posted 3 days ago
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