Quality Manager

Description We are seeking an experienced and hands‑on Quality Manager to oversee and continuously improve our quality control and assurance processes at our multi‑site plastics manufacturing facilities. This role is critical in ensuring that our products meet both internal standards and customer expectations for quality, reliability, and performance. The ideal candidate will have a strong background in quality systems, quality control, plastics manufacturing, and team leadership. Quality Manager Key Responsibilities: Develop, implement, and maintain the company’s Quality Management System (QMS) in accordance with ISO standards (e.g., ISO 9001, ISO 13485) or customer‑specific requirements. Properly manage and utilize the company’s eQMS systems. Lead root cause analysis and corrective/preventive action processes (CAPA) for product defects, customer complaints, and internal non‑conformances. Lead the tracking, segregation, disposition and documentation activities for internal Non‑Conformances (NCM). Oversee incoming, in‑process and final inspections. Conduct regular in‑process inspections and final product audits to ensure compliance with specifications. Manage and maintain documentation for quality records, including inspection reports, certifications, and audit results. Collaborate closely with production, engineering, and sales teams to ensure quality requirements are clearly developed, communicated and met. Train production staff on quality procedures, standards, and inspection techniques. Prepare for and lead customer audits and certification audits . Support vendor quality assurance programs. Work with external parties such as material suppliers, test labs and equipment vendors to coordinate activities necessary for the business. Drive continuous improvement initiatives to enhance product quality and manufacturing efficiency (e.g., Lean, Six Sigma principles). Maintain calibration schedules and records for measurement equipment and tools. Manage and mentor site teams of quality inspectors or technicians (as applicable). Requirements Bachelor's degree in a relevant field (Engineering, Quality Assurance, or similar) or equivalent work experience. 3+ years of experience in a quality role within a plastics manufacturing environment; with experience in injection molding, extrusion, or thermoforming being a plus. Strong knowledge of ISO 9001, ISO 13485 and ISO 17025 and related quality management system standards. Familiarity with eQMS systems, ASTM Test Methods, plastic materials , and testing methods . Familiarity with the use of statistics and statistical tools (such as MINITAB) to perform appropriate analyses. Experience with quality tools such as SPC, FMEA, Control Plans, and PPAP (Production Part Approval Process). Excellent analytical and problem‑solving skills. Effective communication and leadership abilities. Proficient in Microsoft Office (Word, Excel, Outlook); experience with ERP systems is a plus. Certification such as CQE (Certified Quality Engineer) or CQA (Certified Quality Auditor) is preferred but not required. Physical Requirements: Ability to stand, walk, and perform inspections on the production floor. Lift up to 25 pounds occasionally. Comfortable working in a manufacturing environment (noise, heat, plastic materials). Occasional travel to other sites within the state is expected. #J-18808-Ljbffr Westlake Plastics Company