Technical Commerce & AI Manager | Agentic Commerce

About Accenture Song – Customer Technology, CommerceAccenture Song accelerates growth and value for our clients by combining creativity, technology, and data-driven intelligence. Within Song, the Customer Technology – Commerce practice helps organizations design, build, and scale modern digital commerce ecosystems that deliver personalized, seamless, and intelligent customer experiences.We integrate commerce platforms, customer data, marketing technology, and AI-powered decisioning to transform how brands engage customers across channels. By embedding Generative AI and Agentic AI into commerce operations, we enable real-time personalization, autonomous merchandising, dynamic pricing, campaign orchestration, and revenue growth at scale.WHAT’S IN IT FOR YOU?Lead next-generation Agentic Commerce transformations, embedding AI-driven orchestration into digital commerce ecosystems.Work at the intersection of commerce platforms, customer experience, data, and AI, delivering measurable revenue and growth outcomes.Collaborate with cross-functional Song teams across Commerce, Marketing, Experience Design, and Customer Data Platforms.Shape and scale differentiated AI-powered commerce accelerators and reusable frameworks.Drive enterprise adoption of Agentic AI within omnichannel customer journeys and digital operating models.What You Would Do in This RoleAs an Agentic Commerce & AI Manager, you will lead the design, implementation, and scaling of Generative AI and Agentic AI solutions embedded within digital commerce and customer technology ecosystems. You will combine deep technical expertise with consulting leadership to deliver growth-focused transformation programs.Commerce AI Architecture & StrategyDefine enterprise-level Agentic Commerce strategies, aligning AI orchestration with digital commerce roadmaps.Architect scalable, modular, and interoperable multi-agent systems across commerce platforms.Establish unified commerce data foundations across customer, product, transaction, behavioral, pricing, and operational datasets.Drive integration of AI decision engines into digital commerce platforms (e.g., Adobe Commerce, SAP CX, Salesforce Commerce, Composable Commerce architectures).Agentic AI Implementation & OrchestrationDesign and lead development of multi-agent ecosystems that coordinate:Predictive modelsOptimization enginesLLM-driven reasoningDecision APIsEmbed AI into:Personalization enginesCampaign management platformsProduct recommendation systemsDynamic pricing and promotionsConversational commerce interfacesArchitect event-driven, API-first, cloud-native AI systems for real-time inference.Governance, Trust & Enterprise ReadinessDefine governance models for autonomous and semi-autonomous commerce AI systems.Establish guardrails for:Responsible AIBias monitoringDrift detectionExplainabilityPerformance observabilityEnsure secure deployment aligned to enterprise risk and compliance policies.Cloud & Technology DeliveryLead deployment across AWS, Azure, or GCP environments.Utilize FastAPI for modular services and Databricks for scalable AI workflows.Integrate vector databases, distributed knowledge systems, and state management solutions (e.g., Redis).Ensure production readiness using CI/CD pipelines and Kubernetes-based deployment models.Consulting & Commercial LeadershipEngage C-level and senior stakeholders to position Agentic Commerce as a growth accelerator.Develop executive presentations, value cases, roadmaps, and ROI models.Lead end-to-end delivery of Commerce AI programs including solution design, resource planning, governance, and risk management.Mentor consultants and build hands-on capability in Agentic AI frameworks (LangChain, LlamaIndex, CrewAI, AutoGen, LangGraph).Contribute to internal commerce AI accelerators and go-to-market offerings.Travel: As required for client support up to 50%Location: Primary residency within 90 minutes of an approved Accenture officeWho We Are Looking For8+ years of experience delivering transformation in digital commerce, customer technology, or marketing technology ecosystems. Experience should include:Strong expertise in Python and SQL, with hands-on experience deploying Generative AI and Agentic AI in production.Experience embedding AI within commerce platforms, CDPs, CRM, or MarTech ecosystems.Proficiency with Agentic AI frameworks (LangChain, LlamaIndex, CrewAI, AutoGen, LangGraph).Experience integrating AI with enterprise API gateways and composable commerce architectures.Expertise in prompt engineering, multi-agent orchestration, and tool invocation standards (e.g., schema-driven function execution, MCP).Practical experience with FastAPI, Databricks (AI/BI Genie, LLM-as-a-Judge, Mosaic AI Gateway), and cloud-native architectures.Familiarity with reinforcement learning, adaptive decision systems, and personalization engines.Proven success leading AI programs from design through enterprise deployment.Experience implementing Responsible AI frameworks and performance monitoring standards.Strong consulting leadership skills including stakeholder management, executive communication, and commercial solutioning.Experience managing cross-functional teams across Experience, Commerce, Data, and Engineering disciplines.Experience with designing of a semantic layer and knowledge graphExperience with prompt engineering Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 06/23/2026.Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:U.S. Employee Benefits | AccentureRole Location Annual Salary RangeCalifornia $94,400 to $266,300Cleveland $87,400 to $213,000Colorado $94,400 to $230,000District of Columbia $100,500 to $245,000Illinois $87,400 to $230,000Maine $80,400 to $196,000Maryland $94,400 to $230,000Massachusetts $94,400 to $245,000Minnesota $94,400 to $230,000New York $87,400 to $266,300New Jersey $100,500 to $266,300Virginia $87,400 to $245,000Washington $100,500 to $245,000#LI-NAAbout AccentureAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.Visit us at What We BelieveWe have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more hereRequesting An AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at View phone number on click.appcast.io or send us an email or speak with your recruiter.Equal Employment Opportunity StatementWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.For details, view a copy of the  Accenture Equal Opportunity StatementAccenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.Accenture is committed to providing veteran employment opportunities to our service men and women.Other Employment StatementsApplicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.California requires additional notifications for applicants and employees. 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