Inside Sales Manager

NJ/NY Gotham FC ("Gotham FC" or "the Club") is a National Women's Soccer League ("NWSL") team representing New Jersey and New York. The team plays at Sports Illustrated Stadium in Harrison, NJ. At Gotham FC, we don't just play soccer; we set trends, challenge the status quo, and lead with bold creativity. While our roots are grounded in the tradition of the beautiful game, everything else about us is fiercely original. We're here to redefine expectations, break boundaries, and build something that hasn't been done before. If you're ready to push the limits and make an impact, you belong at Gotham FC.

The Role:

Gotham FC is seeking an Inside Sales Manager who will report to the Director of Sales. This role is responsible for leading, developing, and motivating the Inside Sales team to drive new business revenue through ticket sales initiatives. The successful candidate will have a strong background in ticket sales, a passion for women's sports and soccer, and demonstrated experience coaching entry-level sales representatives in a fast-paced, goal-oriented environment. This position requires flexibility to work non-traditional hours including evenings, weekends, and matchdays.

In addition to leading the team, this is an active selling role. The Inside Sales Manager will be expected to manage and grow their own book of business, consistently hit individual and team revenue targets, and lead by example through outbound phone calls, prospecting efforts, and closing new business. The ideal candidate thrives in a high-volume sales environment, can effectively multitask across leadership and selling responsibilities, and embraces accountability for driving measurable revenue results.

Key Responsibilities:

Sales Leadership & Revenue Generation

• Lead the Inside Sales team in driving new business revenue through full-season memberships, partial plans, groups, and premium hospitality products.
• Set, track, and manage individual and team sales goals to ensure consistent achievement of monthly and annual targets.
• Monitor team performance metrics including call volume, appointments set, revenue generation, and conversion rates.
• Develop and implement sales strategies, campaigns, and outbound initiatives to maximize revenue opportunities.
• Assist with high-level prospect meetings and closings as needed.

Coaching, Training & Development

• Recruit, hire, onboard, and train Inside Sales Representatives.
• Provide daily coaching, call reviews, pipeline management guidance, and skill development sessions.
• Conduct regular one-on-ones focused on performance improvement, goal tracking, and career development.
• Foster a competitive, positive, and growth-oriented sales culture.
• Create and lead structured sales training programs and ongoing professional development sessions

Ticket Sales & Revenue Generation

• Drive new business revenue through the sale of full-season memberships, partial plans, groups, and premium hospitality products.
• Consistently exceed monthly and annual sales targets across all product lines.
• Manage a full sales funnel from prospecting and discovery to presentation, close, and follow-up.
• Plan, organize and execute Group Sales events/nights at Gotham FC matches.

Prospecting & Pipeline Management

• Oversee team prospecting efforts including outbound calling, email campaigns, networking, and in-person events.
• Ensure consistent daily outreach activity and adherence to CRM best practices.
• Maintain oversight of the team's pipeline health, forecasting, and reporting accuracy.
• Utilize CRM systems (SI Tickets and HubSpot preferred) to track performance and optimize conversion strategies.

Qualifications:

• Minimum of 3-5 years of experience in ticket sales, including prior success as an Account Executive/Senior Ticket Sales Account Executive or similar revenue-generating role.
• Previous experience mentoring or leading entry-level sales staff preferred.
• Experience with ticketing platforms (SI Tickets and HubSpot preferred).
• Prior experience working in the sports industry is preferred.

Capability & Other Characteristics:

• Leadership & Coaching Excellence : Demonstrated ability to develop talent, inspire performance, and build a high-achieving sales culture.
• Sales Strategy & Business Acumen : Strong understanding of consultative selling, pipeline management, forecasting, and revenue planning.
• Relationship Building & Communication : Exceptional interpersonal, presentation, and motivational communication skills.
• Drive, Resilience & Adaptability : Highly motivated, results-oriented, and able to thrive in a dynamic, fast-paced sports environment.
• Collaboration & Accountability: Team-first mindset with a commitment to representing Gotham FC's values on and off the field.
• Legally authorized to work in the United States.

Location:

Based at Gotham FC's business office, which is located at 15 Exchange Place Jersey City, New Jersey, on a hybrid working schedule which consists of three core in-office/in-person days (Tuesday, Wednesday, and Thursday) and two non-core days (Monday and Friday), with the option of being in the business office or remote. Ability to attend all home games and any mandatory events as well as away games, as necessary. A willingness to travel for other business-related needs, as they arise. Ability to work at the team's soccer operations office in Whippany, New Jersey, as needed. Gotham FC requires its associates to live in its market, that is, within reasonable commuting distance of Gotham FC's offices, practice facility, and Sports Illustrated Arena.

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Gotham FC is an equal opportunity employer and welcomes everyone to our team. We are committed to broadening the pool of qualified talent for consideration, including those who have been historically underrepresented. We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply.

Job type: Full-time
Salary range: $70,000 plus bonus eligible
Benefits : Medical, Dental & Vision benefit plans available for Employee and Family, Employee funded 401(k) option.

This job description is a broad summary of the essential job functions and general duties for this position, the additional job duties that may be required from time-to-time, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. The person in this role may be required to and must be willing to perform other duties as assigned, to meet organizational needs. This job description may be modified from time to time, at the sole discretion of Gotham FC.

This employee must follow and enforce all policies and procedures formulated by Gotham FC and be a role model for the organization.

The existence of this job description does not modify the employee's "at-will" status. That is, unless a signed employment contract specifying a term of employment exists between Gotham FC and the employee or his/her/their representative, both Gotham FC and the employee will have the right to terminate the employment relationship at any time, with or without reason or notice, unless otherwise prohibited by law.