Senior Engagement Manager, Professional Services, AWS Industries

The Amazon Web Services Professional Services (ProServe) team is seeking a Senior Engagement Manager to lead the delivery of our largest and most complex Global 500 organizations transformation this role you will lead delivery quality and velocity for programs spanning several concurrent workstreams orchestrating 50 person teams of AWS builders partners and customers to deliver transformational AI data and enterprise modernization outcomes for the worlds leading organizations.

Your objective will be to deliver distinctive customer business outcomes and doing so you will lead the implementation of AWS delivery innovations with customers including re-designing software development processes to become AI-native end-to-end (AI-DLC). You will bring exceptional stakeholder orchestration and relationship-building skills intrinsic problem-solving ability to proactively shape program direction anticipate and mitigate risks and actively manage inter-dependencies and the backbone to influence customers and partners when program success demands it. This is an opportunity to shape the future of the industry directly through hands-on transformation leadership.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using AWS services. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing and AI transformation initiatives.

This role requires approximately 50% co-location on site with customer AWS and partner teams within the U.S.

Key job responsibilities
- Build and nurture trusted executive relationships (VP) delivering strategic counsel on program direction health risks and trade-offs to inform executive decisions

- Proactively manage inter-dependencies mitigate risks and drive accountability for program outcomes in ambiguous fast-changing environments

- Orchestrate across customer lines of business IT and partner teams simultaneously aligning these stakeholders on priorities timelines and definitions of success and escalating blockers where necessary for resolution

- Define and track measurable customer business outcomes (e.g. time-to-market acceleration) as the north star for program success translating technical delivery progress into executive-ready value narratives that demonstrate ROI and inform strategic decisions

- Own the program financial health including forecasting revenue recognition commercial management change request negotiation and scope management for fixed-price milestone-based delivery constructs

- Influence human builder and agent builder teams effectively establishing clear operating models and responsible AI guardrails as delivery increasingly incorporates AI-augmented development workflows and agentic automation

- Drive adoption of AI-DLC (AI-Driven Development Life Cycle) methodologies across delivery programs adapting delivery models and team structures for accelerated scale and pace establishing outcomes-based governance frameworks for AI-native builds and steering multi-agent systems at scale to drive delivery productivity across the program

- Establish and enforce governance frameworks for agentic AI in delivery including observability cost controls human-in-the-loop checkpoints and compliance guardrails ensuring AI-augmented workflows remain auditable secure and aligned with customer and AWS security requirements.

- Proactively surface ideas on how ProServe and other AWS teams can innovate to help our customers achieve their goals at a faster pace and larger scale

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About the team
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

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- 5 years of leading multiple Agile teams (like Scrum Masters Product Owners) concurrently or at scale experience
- 5 years of leading and delivering enterprise-level IT engagements experience
- 5 years of cloud computing experience
- Bachelors degree in STEM field
- Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS PaaS SaaS)
- Experience in leading multiple Agile teams (like Scrum Masters Product Owners) concurrently or at scale

- active project management certification (e.g. APM CSM PMI-ACP PRINCE2)
- AWS certification
- Experience in delivering customer engagements in a professional services role
- Experience with Agile and project management toolsets like Jira Rally VersionOne or Taiga
- Experience working with and presenting to C-level executives IT and lines of businesses across organizations or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at FL Tampa - 153600.00 - 207700.00 USD annually
USA GA Atlanta - 153600.00 - 207700.00 USD annually
USA IL Chicago - 153600.00 - 207700.00 USD annually
USA MI Southfield - 153600.00 - 207700.00 USD annually
USA MN Minneapolis - 153600.00 - 207700.00 USD annually
USA NJ Jersey City - 168900.00 - 228500.00 USD annually
USA TX Dallas - 153600.00 - 207700.00 USD annually
USA TX Houston - 153600.00 - 207700.00 USD annually
USA VA Herndon - 153600.00 - 207700.00 USD annually

Required Experience:

Senior IC

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