Product Support Technician

The Product Support Technician will be responsible for answering technical questions from inside and outside the company and troubleshooting field problems with Raynor products Position Summary / Essential Functions: Respond to daily phone calls, faxes and emails from customers, departments within Raynor, and consumers Answer technical questions and troubleshoot difficult installations. Provide door information to customers such as springs, headroom, side room clearances, trussing, door loads, etc. Understands electrical drawings and schematics Communicate with general contractors, designers and architects Work with Engineering to develop installation solutions Performs other duties as required Knowledge, skills, abilities, competencies, relevant work experience, licenses, certifications, physical requirements, or screening examinations required: Working knowledge of Microsoft Office Quantitative skills and mechanical aptitude Personal accountability for department/company improvement Excellent verbal and written communication skills Ability to interact with other departments Good organizational skills Strong problem solving and decision making skills Core Values: Deliver Service Be Positive Be a Team Player Show Integrity Have Grit Job Type : Full-time / Hourly Pay : $22.00 – $30.00 The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. 401(k) with company match Health insurance Vision insurance Health Savings Account (HSA) Voluntary Life Insurance Employee Assistance Program Wellness Program Paid holidays Paid time off

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