Residential/Mortgage Processor

Job Description

Job Description

We are looking for an experienced Residential/Mortgage Processor to support mortgage and home equity lending activities in Massachusetts. This long-term contract opportunity is ideal for someone who can guide loan files from intake through closing while maintaining accuracy, timeliness, and a high standard of service. The role focuses on reviewing documentation, coordinating required materials, and applying lending guidelines to help keep a high-volume pipeline moving efficiently.

Responsibilities:

• Manage residential mortgage and home equity loan files from initial submission through underwriting review and closing coordination.

• Examine borrower income, asset, credit, and collateral documentation to confirm completeness, accuracy, and alignment with lending standards.

• Prepare required disclosures, title-related documentation, and supporting loan package materials within established deadlines.

• Communicate with borrowers, internal partners, and third-party vendors to obtain missing information and resolve file conditions promptly.

• Maintain organized and up-to-date loan records in Encompass and other applicable systems to support audit readiness and compliance.

• Evaluate loan data against internal policies, investor expectations, and regulatory requirements before advancing files to the next stage.

• Support underwriting activities by identifying risk factors, documenting findings, and helping determine file readiness for approval decisions.

• Monitor pipeline status closely and prioritize work effectively to meet service level expectations during periods of elevated loan volume.

• 2+ years of experience in mortgage processing, residential lending, or a closely related loan operations role.
• Working knowledge of mortgage underwriting practices, consumer lending, and home equity products such as HELOCs.
• Familiarity with FHA loan documentation and guideline-driven file review processes.
• Experience using Encompass for loan file management, status tracking, and documentation updates.
• Strong ability to analyze financial documents, identify discrepancies, and follow up on outstanding conditions.
• Clear written and verbal communication skills with the ability to interact professionally with borrowers and business partners.
• Solid understanding of compliance, documentation accuracy, and deadline management in a regulated lending environment.