Scheduler - Call Center

Job Title

Medical Insurance Coordinator

Job Description

Knowledge of medical insurance terminology, computer skills for scheduling and familiarity of general office procedures and equipment, arranging appointments for care, providing exceptional customer service. Verifying insurance eligibility and ensuring that insurance requirements are met prior to delivery of service. Explains financial requirements to the patients or responsible parties including authorization process and deductibles. Accurately processes all requests and documents appropriate information within a time-sensitive environment. Ability to deal with the public with professionalism and compassion in stressful situations and prevent, calm, or defuse irate callers and patients by working with them to identify concerns and properly directs calls. Ability to hear inquiries from patients, physicians, clients or staff, answer phone and speak with patients.

Experience Required

• Extensive knowledge of medical/radiology terminology
• Minimum 3 years medical office/authorization/insurance experience, preferred
• Positive, upbeat disposition with ability to multitask in fast-paced environment
• Must be proficient in Word/Excel and EMR, have good organizational skills

Education Requirements

High School Diploma or equivalent.

Salary

USD $17.83 to USD $22.86