Patient Service Representative

Job Description

Job Description

Patient Service Representative

Position Overview

We are hiring a Patient Service Representative to support a high-volume surgical practice. This role is responsible for greeting patients, managing registration, answering high-volume phone calls, verifying insurance, collecting payments, scheduling appointments, and helping create a smooth patient experience from start to finish.

This is a great opportunity for someone with medical, dental, specialty clinic, physical therapy, or surgical office experience who enjoys a fast-paced front desk environment and wants to grow within healthcare.

Responsibilities

• Greet and check in patients upon arrival
• Process 60-100+ patients daily in a busy surgical practice
• Answer high-volume phone calls and respond to patient questions
• Maintain quick response times and strong phone service standards
• Register new and existing patients in the EMR
• Schedule patient appointments and update patient documentation
• Verify insurance eligibility, benefits, and network status
• Review HMO/PPO coverage, co-pays, co-insurance, and patient responsibility
• Use insurance portals such as Availity to confirm coverage
• Collect co-pays, self-pay payments, balances, and patient financial responsibility
• Monitor patient flow through the waiting area
• Rotate between front desk stations and back-office administrative tasks
• Assist with voicemails, emails, medical records, document sorting, and other office duties
• Help solve patient issues in real time and limit unnecessary callbacks
• Support clinical and administrative teams to keep the schedule running smoothly

Qualifications

• High School Diploma or equivalent required
• At least 1 year of medical or dental office experience required
• Previous medical receptionist, patient service, patient access, front desk, or insurance eligibility experience preferred
• Must understand insurance basics, including HMO, PPO, co-pay, co-insurance, eligibility, and network status
• Experience using EMR systems required; Athena 1 experience is a plus
• Experience using insurance portals such as Availity preferred
• Strong verbal and written communication skills
• Professional phone presence with a warm and patient-focused approach
• Ability to work in a fast-paced, high-volume environment
• Strong attention to detail and organization
• Ability to multitask while maintaining accuracy
• Medical terminology knowledge preferred
• Dental office, physical therapy, surgical clinic, cosmetic, esthetics, or high-volume healthcare office experience is a plus

Schedule

Monday-Friday with rotating shifts between 6:30 AM and 5:30 PM

Typical shifts may include:

• 6:30 AM-3:00 PM
• 7:00 AM-3:30 PM
• 8:30 AM-5:00 PM
• 9:00 AM-5:30 PM

Candidates must have flexibility to work rotating shifts. The manager may be open to some schedule adjustments for the right candidate.

Saturday rotation:

• Approximately 1 Saturday every 6 weeks
• Saturday hours: 7:30 AM-11:30 AM
• Employees receive a half-day off on the Friday before their Saturday shift

Work Environment

This is a busy surgical practice with a team-focused culture. The front desk team works closely with the Front Desk Manager and a team of Care Specialists to support patient flow, phone coverage, insurance verification, registration, and administrative tasks.

This is not a slow front desk role. The ideal candidate is high-energy, detail-oriented, professional, and comfortable helping patients while managing multiple priorities.

Ideal Candidate

The ideal candidate is someone who:

• Has a strong customer service mindset
• Can "smile through the phone"
• Enjoys helping patients and solving problems
• Works well in a team environment
• Is comfortable with high patient and call volume
• Has a "grab a mop" mentality and is willing to help wherever needed
• Is motivated to grow in healthcare
• Is teachable and open to learning
• Can stay positive after difficult patient interactions
• Wants a long-term opportunity with room for growth

Culture and Growth

This practice is very culture-focused and values team members who bring positivity, accountability, and a willingness to learn. The organization promotes from within and views the front desk as a strong stepping stone for future healthcare career growth.

Core values include:

• Unshakable Positivity
• Impassioned to Make a Difference
• Grab a Mop
• Forever Learning
• Raise the Boat
• The Answer is Always Yes

Training

Training is hands-on and supportive. The team is trainee-focused and adjusts to different learning styles. New hires are supported as they learn the practice workflows, EMR system, insurance processes, and patient flow expectations.

Dress Code

Business professional

Why Apply?

• Join a large, high-level surgical practice
• Work with a strong, team-first culture
• Opportunity for long-term growth and internal promotion
• Supportive training environment
• Gain experience in a fast-paced specialty surgical setting
• Half-day Friday benefit during Saturday rotation weeks

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?