Manager, Client Management

Company DescriptionRecognized as Social Media/Influencer Agency of the Year, and as the annual partner for Forbes Top Creators List, Influential sits at the center of culture and the creator economy.Through our platform Captiv8, the industry’s #1 ranked influencer marketing platform, we combine deep API integrations, advanced AI, and machine learning with human expertise to connect brands with a network of more than 15 million creators worldwide.Our work powers award-winning campaigns across Meta, Snap, TikTok, YouTube, and more, partnering with Fortune 500 companies and global organizations to deliver impact across retail foot traffic, in-store sales, online conversions, and TV tune-in.At Influential, you’ll work with a fast-moving, high-performance team solving complex problems and shaping the future of marketing. You’ll build, grow, and make an impact alongside top talent, leading brands, and the world’s most influential creators.Ready to join us?OverviewInfluential, is looking for an experienced Manager, Client Management. As the primary point of contact for campaign execution, the Manager, Client Management is responsible for representing client needs and goals to ensure optimal performance and client satisfaction throughout the campaign.ResponsibilitiesDriving the overall success of campaigns ranging in budget and complexity for clients across beauty, QSR, auto, CPG, finance, gaming, hospitality, and more by collaborating closely with the operations and sales teamsPartnering with sales to understand client objectives, strategies, and goals; providing guidance on best practices based on platform and vertical and anticipating client needsNavigating challenges within the execution process with ease; proving thoughtful solutions for roadblocks encountered on any given projectBuilding new materials for the use of the account management department and beyond; improving processes for more seamless execution of campaignsPreparing reports and analyzing ad performance relative to campaign objectives; providing optimization recommendationsStaying on top of the workflow and completion of tasks in our project management platformOrganizing timelines, creative concepts and paid media strategies for campaigns ranging anywhere from a one day to a one year flightMaintaining in-depth knowledge of ad products and relevant specs, guidelines, and business rules; manage asset delivery timelinesEducating sales and clients on Influential’s core offerings, current industry trends and technologiesDeveloping and fostering strong relationships with clients Managing the monthly billing reconciliation process with financeMentoring junior team members and sharing learnings across the Account Management disciplineQualificationsStrong decision-making, organizational, planning, and problem-solving skills with a proven ability to identify and prioritize critical issuesAbility to see the campaign execution process on a micro and macro level5 - 7+ years of experience working in a digital or advertising environment requiredStrong organizational skills with the ability to handle multiple clients and priorities with discretionExcellent written and verbal communication skills including the ability to interact professionally with external and internal clientsComfortable working in a startup environment, creating organization and processes where none may already existKnowledgeable of all major social platforms (Instagram, Facebook, Pinterest, TikTok, YouTube)Up to date on the latest trends and innovations in the social realmBachelor’s degree or equivalent experiencePassion for social mediaBonus points if:Experience at an agency, marketing-tech or media start-upBackground in influencer marketingAdditional InformationOur Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.If you require accommodation or assistance with the application or onboarding process specifically, please contact View email address on us.fitly.work your information will be kept confidential according to EEO guidelines.Compensation Range: USD $90,000.00 - USD $105,000.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 10/19/2026.