Senior Vice President - Client Onboarding & Implementation (Digital Assets)

Senior Vice President – Client Onboarding & Implementation (Digital Assets) New York, NY, United States Job Description We’re seeking a future team member for the role of Senior Vice President – Client Onboarding & Implementation to join our Digital Assets team. This role is located in New York, NY. Role Overview We are seeking a senior, execution‑oriented leader to own and transform the end‑to‑end client onboarding and implementation lifecycle for institutional digital asset custody and tokenization services across the U.S. and Europe. This role is critical to accelerating revenue realization, improving client experience, and introducing discipline, transparency, and accountability across a complex, multi‑party onboarding process involving internal and external stakeholders. The successful candidate will stabilize current live client implementations, reduce cycle times, and design a scalable onboarding operating model, with the opportunity to build and lead a small, high‑impact team. 1. End‑to‑End Client Onboarding Ownership Act as the single accountable owner for onboarding and implementation across all active clients Drive execution across: Client engagement & onboarding planning Contractual/commercial readiness alignment KYC / due diligence coordination Account setup and custody configuration Technical integration (APIs, wallets, entitlements) Proactively manage interdependencies across internal teams (Operations, Compliance, Technology, Legal, Risk) 2. Client Experience & Delivery Excellence Serve as the primary point of orchestration for clients during onboarding Establish clear onboarding plans, timelines, and milestones Improve a currently fragmented, reactive experience into a structured, transparent journey Implement: Standard onboarding playbooks Client communication cadence and reporting Executive‑level status visibility 3. Cycle Time Reduction & Revenue Acceleration Diagnose and eliminate bottlenecks across onboarding lifecycle Introduce tracking, SLAs, and performance management across internal contributors Reduce reliance on escalation and "chasing" via: Structured workflows Defined ownership and accountability Optimize for time‑to‑live and time‑to‑revenue 4. Process Re‑Engineering & Operating Model Build‑Out Design and implement a scalable onboarding operating model: Standardized processes, templates, and governance Clear handoffs between Sales, Product, Compliance, and Operations Build management reporting: Cycle time metrics Drop‑off / delay drivers Capacity planning 5. Team Leadership & Capability Build Initially operate as an individual contributor leader (player‑coach) Over time, hire and develop a small team (2–3 FTE) Establish a culture of: Ownership and accountability Client‑centric delivery Structured execution 6. Cross‑Regional Coordination (US & Europe) Manage onboarding across multiple jurisdictions Navigate differing regulatory requirements (e.g., MiCA, local KYC standards) Ensure regional alignment while maintaining global process consistency To be successful in this role, we’re seeking the following: 10–12+ years in financial services, with strong preference for: Custody / asset servicing Digital assets / fintech / capital markets infrastructure Proven track record in: Client onboarding / implementation leadership Complex, cross‑functional program delivery Experience operating in highly regulated environments (KYC, AML, onboarding governance) Demonstrated success in: Fixing broken or inefficient onboarding processes Reducing cycle times and improving client satisfaction Our Benefits and Rewards BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. Job Info Job Identification 78582 Job Category POM Product Management Posting Date 06/22/2026, 05:59 PM #J-18808-Ljbffr BNY Mellon