IT Service Center Technician

IT Service Center TechnicianBSU's IT Service Center provides 24/7/365 technology support for faculty, staff, and students. Assistance is provided via chat, phone, or email. Student employees will be trained to troubleshoot a variety of account and computer issues ranging from installing software, assisting customers with logging into their account to fixing printer issues. Beyond the training, you will be part of a team that plays a critical role in the daily operations on the BSU Campus. Eligibility requirements: Must be a Bridgewater State University undergraduate student registered for a minimum of six credits for the Fall 2026 semester.Preferred Qualifications: 1. Excellent customer service skills. 2. Maintains a good academic standing. 3. Ability to work independently and to learn quickly. 4. Strong problem solving skills. 5. Knowledge of: Office 365 (Word, Excel, Power Point, Outlook) Internet Explorer, Chrome, Firefox, Safari Operating Systems (Windows, Mac) Blackboard InfoBear Anti-virus software Navigating BSU Website Software Support Printer SupportPhysical Demands: Able to lift up to 20 poundsSpecial Conditions for Eligibility: Please be aware that employment at Bridgewater State University is contingent upon completion of a successful background check. Bridgewater State University is an E-Verify employer.EEO Statement: Bridgewater State University is an equal employment opportunity employer and considers all qualified candidates without regard to race, color, religion, sex, age, national origin, disability status, veteran status, gender identity, sexual orientation, genetic information, pregnancy or pregnancy-related condition or any other characteristic protected by law.Hourly Rate: $15.00Posting Number: Stu05936POpen DateClose Date: 10/30/2026Open Until Filled: Yes Bridgewater State University