Senior Help Desk Specialist with Security Clearance

Job Summary JCS Solutions LLC is seeking a Senior Help Desk Specialist to supervise and direct help desk staff responsible for phone and in‑person support to users in email, directories, standard Windows desktop applications, and hardware/software troubleshooting. What's in it for you Join a premier technology firm specializing in innovative solutions. Be part of a collaborative, inclusive, and innovative work culture. Enjoy tremendous growth potential in a high‑performing team environment. Health, dental, and vision insurance. Life insurance. Short‑ and long‑term disability insurance. Paid time off (PTO). 401(k) retirement plan with employer match. Annual Professional Development Reimbursement Program. What you will do Provide daily supervision and direction to help desk staff. Oversee phone and in‑person user support operations. Manage support for e‑mail, directories, and Windows desktop applications. Ensure staff serves as the first point of contact for troubleshooting. Coordinate resolution of hardware/software PC and printer problems. What you will bring 5 years of experience in help desk operations or IT support. CompTIA Security+ or MCSA certification. Supervisory and team leadership experience. Experience managing help desk staff and operations. Knowledge of Windows desktop applications and troubleshooting. Strong communication and problem‑solving skills. How you will wow us Prior experience managing help desk operations for DoD, DISA, or DES. Active Secret clearance required; Top Secret clearance strongly preferred. Ability to work on‑site at Arlington, VA. Familiarity with DoD service‑level agreements and metrics. Physical Requirements Primarily sedentary; requires working at a computer workstation for extended periods. Frequent use of a computer, including typing and viewing multiple monitors for up to 8 hours per day. Occasional standing, walking, and moving between work areas or office locations. Occasional lifting, carrying, or moving equipment weighing up to 25 pounds (e.g., laptops, monitors). Visual ability to read screens, documents, and system outputs with or without corrective lenses. Ability to bend, stoop, or reach as needed to set up or troubleshoot equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Salary range: $70,000 – $94,000. All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws. #J-18808-Ljbffr JCS Solutions LLC