Patient Access Representative

Company Overview Shriners Children's is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families. With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family's ability to pay or insurance status. Job Summary The Patient Access Representative is responsible for providing exceptional customer service and efficient patient registration services for Shriners Hospitals for Children. This role ensures accurate collection of demographic and insurance information, facilitates patient flow, and upholds the hospital's commitment to compassionate care. Key Responsibilities Answer incoming calls into the main operator line of the facility Greets and directs patients/families presenting for appointments and treatment Accurately enters and updates patient information into the computer system Enters and updates patient's insurance information Performs check-in of patients who arrive for scheduled appointments or admissions Prepares and secures signatures on required treatment and billing authorization forms Scans necessary documents into the EHR system Verifies insurance coverage for all patients receiving services Required Qualifications High School diploma Preferred Qualifications Bilingual 1 year experience in scheduling and registration 1 year receptionist/switchboard experience Compensation is determined based on years of relevant experience and departmental equity. Every day, we provide innovative, compassionate care and conduct leading research that enhances the quality of life for children and their families. We invite you to explore the many rewarding career paths at Shriners Children's, from clinical and non-clinical positions to education and research opportunities. We're always looking for driven, compassionate professionals to join our team as nurses, physical therapists, medical assistants, administrative staff and much more. No matter where you're located, you'll find openings at our Shriners Children's facilities across the U.S., in Canada and Mexico and at our corporate headquarters in Tampa, Florida. Eligible Shriners Children's employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance, retirement matching and so much more! #J-18808-Ljbffr