Service Center Specialist (On-site)

Service Center Specialist

The Anoka County License and Passport Services' mission is to provide a level of service that exceeds our customers' expectations. The Service Center Specialist advances public safety and consumer protection through licensing, regulation, and education, and collects revenue that supports Anoka County.

This is a full-time, non-exempt, on-site position. Interviews will take place the week of July 13th, 2026 for those selected to move forward in the hiring process.

Pay & Benefits

• Anoka County Salary Schedule Grade 28: $50,897 to $68,702 ($24.47 to $33.03 per hour).
• 24 days of paid flexible time off and up to 12.5 paid holidays.
• Comprehensive insurance, including medical, dental, vision, flex benefits and more.
• Medical and dental clinic exclusive to employees, located at the Anoka County Government Center.
• Pension plan and other retirement investment options.
• Advancement/professional development opportunities.

Work Location

• This position will work at one of the following:

• Coon Rapids License and Passport Center located at 455 99th Ave NW #100 Coon Rapids, MN 55433
• Blaine License Center at 10995 Club West Parkway #600 Blaine, MN 55449
• Columbia Heights License Center at 3890 Central Ave NE, Columbia Heights, MN 55421
• Ham Lake License Center at 17565 Highway 65, Ham Lake, MN 55304
• Ramsey License Center at 7550 Sunwood Dr, Ramsey, MN 55303

• Service Center Specialists may be assigned to any location through the course of their career.
• Business hours are Monday, Wednesday, Thursday, and Friday from 8:30 a.m. to 4:30 p.m. and Tuesday from 10:00 a.m. to 6:00 p.m. Typical work hours are Monday, Wednesday, Thursday, and Friday from 8:15 a.m. to 4:45 p.m. and Tuesday from 9:45 a.m. to 6:15 p.m.

Job Duties and Responsibilities

• Provide a high level of customer service by effectively communicating in a courteous and professional manner with the general public, car dealers, federal, state and county entities and other business partners in person and on the telephone.
• Process transactions on behalf of county, state and federal government agencies according to applicable laws and statues.
• Verify information with the Minnesota Department of Public Safety & Department of Natural Resources through various means of communication including the State's data system, email and telephone.
• Perform vision check and capture digital image for driver's license and state ID cards.
• Collect and verify authenticity of documents to determine eligibility required for the application/issuance of titles, registration, driver's licenses, passports and/or birth, death, and marriage certification.
• Maintain confidentiality of information received or accessed during a transaction.
• Provide leadership, coaching, and/or mentoring to a subordinate group as assigned.

Qualifications and Requirements:

Minimum Knowledge, Skills, and Abilities Needed

• High school diploma.
• Two years (2,080 hours) of job-related experience.
• In lieu of the required education, an equivalent combination of education and experience may be substituted on a year-for-year basis.
• Successfully pass driver's license background check.
• U.S. citizenship.
• Must pass a BCA background check.

Preferred Knowledge, Skills, and Abilities Needed

• Three years (2,080 annual hours) or more of customer service experience in a high-volume, face-to-face environment.
• Three years (2,080 annual hours) or more of cash handling or point-of-sale experience.
• Previous experience in a license center and/or passport center, or other customer-facing public sector environment.
• Strong verbal and written communication skills.

Physical Demands and Work Conditions

• Standard office environment.
• Vision abilities required by this job include close vision, distance vision, and the ability to adjust focus, such as to work on computers. Ability to see colors, shades, and brightness.
• Hearing abilities required for general and phone communication, signals, and machine sounds.
• Assignments are sedentary, occasionally alternating between sitting, standing, walking, crouching, and kneeling as required to perform job responsibilities. Frequent wrist and finger manipulation to complete computer work.
• Occasional lifting of 10-20 lbs.
• Equipment used includes computers, phones, and standard office equipment.
• Occasional travel to other county work sites as needed. Travel between work sites may require driving a county vehicle and/or a personal vehicle.
• Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.

Selection Process

It is important that your application show all the relevant education and experience you possess. This information will determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions.

Pre-employment Requirements

Anoka County has determined that successfully passing a pre-employment criminal/driving background check, drug screen and DOT physical, and/or other qualifications checks may be necessary for certain positions. Applicants may be required to sign an informed consent form allowing the County to obtain to conduct such screenings and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.

About Anoka County

As the fourth largest county in Minnesota, Anoka County thrives because of the diversity, dedication, determination, and innovation of our employees. United by our mission- Commitment to Excellence: Through collaborative efforts, we seek to improve lives and serve with care, integrity, and professionalism- we offer a wide range of career opportunities for people with a variety of personalities, abilities, knowledge, and life experiences. Together, we work toward a single purpose of serving Anoka County's 369,000 citizens in a respectful, innovative, and fiscally responsible manner. If your career aspirations resonate with our mission, we invite you to Find Your Path with Anoka County! Hear from other Anoka County employees here.

Commitment to Affirmative Action and Equal Opportunity Employment

Anoka County is committed to the principles of our Affirmative Action Plan and Equal Employment Opportunity. It is the policy of Anoka County to recruit, hire, train, and promote persons in all job titles, without regard to race, color, creed, religion, sex (including pregnancy and gender identity), national origin, marital status, genetic information, status with regard to public assistance, physical ability, sexual orientation, or age except where such status is a bona fide occupational qualification. It is the policy of Anoka County to make employment decisions in a manner that will further our Affirmative Action Plan and Equal Employment Opportunity.