Service Center Specialist

Position Description The Anoka County License and Passport Services' mission is to provide a level of service that exceeds our customers’ expectations. The Service Center Specialist advances public safety and consumer protection through licensing, regulation, and education, and collects revenue that supports Anoka County. Pay & Benefits Anoka County Salary Schedule Grade28: $50,897 to $68,702 ($24.47 to $33.03 per hour). 24 days of paid flexible time off and up to 12.5 paid holidays. Comprehensive insurance, including medical, dental, vision, flex benefits and more at Medical and dental clinic exclusive to employees, located at the Anoka County Government Center. Pension plan and other retirement investment options. Advancement/professional development opportunities. Work Location Coon Rapids License and Passport Center: 45599th Ave NW#100, Coon Rapids, MN55433 Blaine License Center: 10995Club West Parkway#600, Blaine, MN55449 Columbia Heights License Center: 3890Central Ave NE, Columbia Heights, MN55421 Ham Lake License Center: 17565Highway65, Ham Lake, MN55304 Ramsey License Center: 7550Sunwood Dr, Ramsey, MN55303 Job Duties and Responsibilities Provide a high level of customer service by communicating courteously and professionally with the general public, car dealers, federal, state and county entities, and other business partners in person and on the telephone. Process transactions on behalf of county, state and federal government agencies according to applicable laws and statutes. Verify information with the Minnesota Department of Public Safety & Department of Natural Resources through various means of communication including the State’s data system, email and telephone. Perform vision check and capture digital image for driver’s license and state ID cards. Collect and verify authenticity of documents to determine eligibility required for the application/issuance of titles, registration, driver’s licenses, passports and/or birth, death, and marriage certification. Maintain confidentiality of information received or accessed during a transaction. Provide leadership, coaching, and/or mentoring to a subordinate group as assigned. Qualifications and Requirements Minimum Knowledge, Skills, and Abilities Needed High school diploma. Two years (2,080 hours) of job-related experience. In lieu of the required education, an equivalent combination of education and experience may be substituted on a year-for-year basis. Successfully pass driver’s license background check. U.S. citizenship. Must pass a BCA background check. Preferred Knowledge, Skills, and Abilities Needed Three years (2,080 annual hours) or more of customer service experience in a high-volume, face-to-face environment. Three years (2,080 annual hours) or more of cash handling or point-of-sale experience. Previous experience in a license center and/or passport center, or other customer-facing public sector environment. Strong verbal and written communication skills. Physical Demands and Work Conditions Standard office environment. Vision abilities required by this job include close vision, distance vision, and the ability to adjust focus, such as to work on computers. Ability to see colors, shades, and brightness. Hearing abilities required for general and phone communication, signals, and machine sounds. Assignments are sedentary, occasionally alternating between sitting, standing, walking, crouching, and kneeling as required to perform job responsibilities. Frequent wrist and finger manipulation to complete computer work. Occasional lifting of 10‑20 lbs. Equipment used includes computers, phones, and standard office equipment. Occasional travel to other county work sites as needed. Travel between work sites may require driving a county vehicle and/or a personal vehicle. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions. Commitment toAffirmative Action and Equal Opportunity Employment Anoka County is committed to the principles of ourAffirmative Action PlanandEqual Employment Opportunity. It is the policy of Anoka County to recruit, hire, train, and promote persons in all job titles, without regard to race, color, creed, religion, sex (including pregnancy and gender identity), national origin, marital status, genetic information, status with regard to public assistance, physical ability, sexual orientation, or age except where such status is a bona fide occupational qualification. It is the policy of Anoka County to make employment decisions in a manner that will further ourAffirmative Action PlanandEqual Employment Opportunity. EEO Policy Anoka County is an Equal Opportunity Employer, please see our EEO policy: #J-18808-Ljbffr Anoka County