Medical Assistant/Patient Services Representative

Medical Assistant / Patient Services RepresentativeThe Medical Assistant / Patient Services Representative (MA/PSR) is a hybrid role responsible for supporting both clinical and front office operations to ensure high-quality, efficient, and service-oriented patient care. This position works as part of the care team to deliver a positive patient experience by providing direct patient care services, assisting providers, and managing patient flow from check-in through check-out.The MA/PSR performs clinical duties such as rooming patients, taking vital signs, executing standing orders, and assisting with procedures, while also handling front office responsibilities including patient registration, scheduling, insurance verification, and responding to patient inquiries. The role requires effective communication, accurate documentation in the electronic health record (EHR), and collaboration with providers and staff to support continuity of care.Ensure that the core values of the Camino Health Center —Service, Dignity, Justice, and Excellence are carried out within daily tasks.Essential Values-Based Competencies: Demonstrates values-based competencies in line with the four core values that are the foundation of all activities performed by employees in order to achieve the mission of the Camino Health Center.Dignity: Demonstrates competence in communication and interpersonal relationsExcellence: Demonstrates competence in continuous improvement, continuous learning, and teamwork/collaborationService: Demonstrates competence in customer/patient focus, adaptability, and shaping changeJustice: Demonstrates competence in community orientation, stewardship, and strategic planning and actionEssential FunctionsClinical (Medical Assistant) ResponsibilitiesRoom patients and prepare them for examination by obtaining vital signs, medical history, and reason for visitDocument patient information accurately in the electronic health record (EHR)Perform clinical tasks in accordance with standing orders and provider direction, including immunizations, TB testing, specimen collection, and basic lab proceduresAssist providers with examinations, procedures, and treatmentsPrepare and clean exam rooms; ensure proper stocking of medical supplies and equipmentMonitor patient flow and support timely delivery of careProvide patient education and instructions as directed by providersReport changes in patient condition to appropriate clinical staffCommunicationCommunicates with clients and patients in a respectful manner that creates and sustains positive working relationshipsWelcomes patients and verifies appointment time and typeAssists patients and caretakers with the completion of medical history forms as neededVerifies patient eligibility to participate in public programsAddresses patient questions concerning services or method of paymentAdministers the Certification of Income form and documents sliding fee schedule eligibilityExplains insurance coverageSchedules patient appointmentsPatient RelationsProvides positive, supportive and caring behavior in all communications with patients, visitors, health center staff and community membersAdheres to the policies, procedures, and standards of Camino Health CenterActs as Spanish-English interpreter between provider and client when neededInterprets accurately and at a level appropriate for the clientMinimum Position QualificationsEducation: High School diploma or GED requiredExperience/Training: Bilingual in English/SpanishLicense/Certification: Medical Assistant Certificate from an accredited program; Current BLS certificationAdditional RequirementsAble to work flexible hoursAble to work at various health center locations and outreach sitesMust have reliable transportation20 hours in San Juan Capistrano (Tuesday/Thursday 8:00am-7:00pm) Remaining 20 hours to be worked based on business needs at other Camino locations (Lake Forest, San Juan Capistrano, San Clemente)