Orthodontic Front Desk Receptionist/Patient Care Coordinator

Job Description

Job Description

  Benefits/Perks

• Flexible Schedule
• Great Work Environment
• Competitive Compensation
• Career Advancement Opportunities
• Health Insurance stipend
• Paid time off
• Employee discount

Job Summary

We are seeking an experienced Front Desk/Patient Coordinator to join our team! As our Front Desk Coordinator . The ideal candidate has a strong background in customer service and leadership and a positive attitude. If you love working with people, thrive in a fun and supportive environment, and are looking for a long-term career opportunity in healthcare, we would love to meet you.

We are a one-of-a-kind, patient-centered orthodontic practice utilizing unparalleled advanced technology and pioneering airway-focused orthodontic care—the future of the specialty. We treat children, teens, and adults who are often involved in interdisciplinary medical-dental care, and patients travel from around the world to receive our unique approach.

Our practice primarily focuses on Invisalign-based therapy integrated with advanced sleep and airway appliances, with limited use of traditional braces. We operate within a state-of-the-art medical design facility featuring private treatment suites and a high-end clinical environment—creating an exceptional setting for delivering precision care, patient comfort, and clinical excellence.

Responsibilities 

• Greet and check in all patients in a friendly and professional manner.
• Answer phone calls and website inquiries/text messages
• Maintain productive schedules and confirm appointments.
• In charge of Accounts Receivables
• Gain financial commitment from patients and discuss payment plan options
• Present treatment plans and educate patients on treatment options
• Collect insurance information
• Ensure compliance with HIPPA, OSHA, etc.
• Respond to patient billing, treatment, and benefit inquiries.
• Other duties and responsibilities as assigned by the Dr
• (Preferred but not required): Able to process insurance for extra hours/pay
• Qualifications

Qualifications

• High school or equivalent (Required)
• Minimum 1-year dental office experience, with 2+ years preferred
• Dental Software knowledge (Dolphin, Ortho II Etc..)
• CRM knowledge, ideally with Weave
• Excellent organizational skills
• Excellent interpersonal communication skills
• Patient advocate; empathetic, adaptable, and ethical
• Ability to multitask effectively
• Proficient in Microsoft Office/Excel
• Previous customer service experience
• Strong communication and interpersonal skills
• Excellent customer service skills
• Attention to detail