Customer Service Specialist

Customer Service Representative Our client, a well-established distribution company, has partnered with Creative Financial Staffing to identify a Customer Service Representative to join their team in West Bridgewater, MA. Why This Opportunity Stands Out Comprehensive training and mentorship from a seasoned team Direct executive visibility in a department focused on succession planning High-impact role with significant room for growth and skill development Opportunity to shape team culture and bring fresh perspective Business-critical support to customer accounts and operational continuity Key Responsibilities of the Customer Service Representative Own day-to-day communication with assigned customer accounts, proactively managing open orders, deliveries, and any changes Ensure accurate and timely follow up on all customer requests via phone and email, maintaining positive relationship management Act as liaison with internal departments to resolve service, shipping, and production issues to achieve delivery commitments Maintain accurate records and manage document filing to support learning and customer familiarity Contribute ideas and collaborative support for continuous process improvement and team effectiveness Background Expected: Demonstrated comfort and professionalism in phone and written communication Track record of reliability, stability, and willingness to learn in a business environment Salary Range: $50,000 55,000