Bilingual Licensed Allstate Customer Service Representative

Job Description

Job Description

The Angela Warmath Allstate Agency is seeking a seasoned, experienced Bilingual Customer Service Representative to join our growing team. We are looking for a highly detail-oriented insurance professional who already understands the Allstate environment and can confidently support clients while delivering exceptional service and uncovering cross-sell opportunities.

This is not an entry-level role. The ideal candidate already has Allstate binding authority , agency-side service experience, and a passion for helping customers protect what matters most.

What We’re Looking For

The ideal candidate is:

• Fluent in both English and Spanish
• Experienced with Allstate systems and processes
• Detail-oriented with strong follow-through
• Comfortable managing multiple responsibilities in a fast-paced agency environment
• Skilled at building relationships and providing white-glove customer support
• Motivated by helping clients while also identifying additional protection needs

What Success Looks Like

• Clients feel supported, informed, and cared for
• Policies are handled accurately and efficiently
• Reviews consistently uncover additional protection opportunities
• Follow-up and documentation are completed thoroughly and on time
• Agency standards and production goals are consistently met

We offer flexibility based on the right candidate:

Remote

Hybrid

In-office in Joshua, TX

Why Join Angela Warmath Allstate Agency?

We are committed to building a strong, customer-focused team that values professionalism, accountability, and exceptional service. If you are an experienced Allstate professional looking for a long-term opportunity where your expertise truly matters, we would love to meet you.

Responsibilities

• Customer Service & Policy Support
• Process policy changes and endorsements
• Accept and process customer payments
• Conduct customer policy reviews
• Maintain accurate documentation and follow-through on all client requests
• Deliver outstanding customer service while strengthening client relationships
• Claims & Inspections Support
• Guide clients through the claims process with empathy and professionalism
• Explain inspection requirements and timelines to new clients
• Follow up on inspections and outstanding underwriting items
• Serve as a trusted point of contact throughout the customer experience
• Sales & Cross-Selling Expectations
• Conduct a minimum of 25+ customer policy reviews per month
• Follow the agency’s Asset 360 review conversation model
• Identify coverage gaps and uncover cross-sell opportunities
• Write and close a minimum of 10 VC items per month

Requirements

• Minimum 1 year of experience working with Allstate
• Current or previous Allstate binding authority required
• Bilingual Spanish/English required
• Agency-side customer service experience required
• Strong communication and organizational skills
• Ability to work independently in a remote, hybrid, or office setting

Benefits

• Paid Time Off (PTO)
• Mon-Fri Schedule
• Career Growth Opportunities