Emergency Technology Systems Administrator

Emergency Technology Systems Administrator

We are currently seeking a Emergency Technology System Administrator to serve as a critical part of the technology infrastructure that supports our first responders and community every day. This role ensures the reliability, functionality, and continuous improvement of our emergency communications systems, including Computer-Aided Dispatch (CAD) and related technologies that are essential to public safety operations. All interested candidates must submit a resume and cover letter.

The Emergency Technology Systems Administrator is responsible for administering the Emergency Communications Center's Computer-Aided Dispatch (CAD) system and its related and interconnected hardware and software. This position oversees the management of CAD functionality, including user interfaces, and is responsible for installing, configuring, and implementing software applications and system upgrades. The role manages, organizes, and safeguards documents; fine-tunes computer, security, and file management systems; troubleshoots software issues; maintains SQL databases; and provides technical support and end-user training to staff. In addition, the position develops, prepares, and submits routine and special reports for management and manages system databases to ensure data accuracy and integrity. Working with a high degree of initiative and independence, the Emergency Technology Systems Administrator performs these duties under broad program guidelines and the general supervision of the Technology Manager.

The following statements are illustrative of the duties and responsibilities of the position and do not list every duty that may be required of the employee for this position. The District retains the right to change the duties and responsibilities of the position at any time without notice.

Emergency Technology Systems

Administers, maintains, and optimizes mission-critical CAD VM system, servers, endpoints, and related software and hardware.

Configures and manages emergency communication BCS servers, software and systems; manages system interfaces, configurations, and version upgrades.

Leads complex system upgrades, migrations, software releases, and hardware refresh cycles.

Performs regular system maintenance, backups, and updates for servers.

Manages JACC Domain, Active Directory, Group Policy, DNS/DHCP, and certificate services.

Oversees endpoint and server security controls, configuration, and OS patching; monitors access controls, user permissions, and security protocols to safeguard sensitive data.

Monitors performance and proactively identifies and resolves technical issues to ensure operational uptime.

Authors and maintains system documentation, runbooks, and system diagrams.

Administers and maintains multiple SQL databases ensuring data accuracy, integrity, and security; manages database connections across Emergency Communications servers.

Writes, tests, and runs SQL scripts and queries as required for reporting and troubleshooting.

Maintains documentation of database structures and system configurations.

Develops, implements, and maintains disaster recovery and business continuity plans for CAD and related systems; ensures regular testing, documentation, and improvement of recovery procedures.

Participates in system design specifications, project planning, and scheduling.

Coordinates with vendors and consultants to evaluate, procure, and implement technology solutions (911 phone system, radio consoles, recording system, etc).

Represents South Metro Fire Rescue at CAD user group meetings and professional training.

Configures and manages VMware virtual infrastructure, Active Directory, Group Policy, and related network services.

Collaborate with Technical Services staff to support network, server, and security systems including Cisco routers, switches, and firewalls.

Works with other Technical Services personnel and outside vendors to maintain CAD-related systems, including Mobile Data Computers (MDCs).

Technical Support and Customer Service

Maintains a high level of customer support for internal and external stakeholders; prioritizes IT and communication service issues submitted to the service desk; answers phone calls, assigns and troubleshoots service-desk tickets; identifies computers, printer, application, and network problems and works toward resolutions.

Provides end-user technical support and troubleshooting for CAD-related applications and interfaces.

Delivers user training, develop instructional materials, and create technical documentation.

Supports audits and reporting related to system performance, availability, and incident management.

Participates in an on-call rotation providing after-hours support during evenings and weekends as needed; responds to after-hours incidents and coordinates communications and recovery actions.

Performs additional technology-related duties and special projects as assigned.

Minimum Qualifications

Bachelor's degree in computer science, information systems management, or related field.

Minimum of 5 years of increasingly responsible computer experience including technical support in an environment with multiple systems.

Minimum of 3 years work with CAD and its databases (preferred CentralSquare CAD) in an Emergency Communications Center/PSAP environment.

Experience working in WMware strongly preferred.

Possess and maintain a valid Colorado Driver's license with an acceptable driving record in accordance with the SMFR's Driving Records Policy.

Working knowledge of and ability to navigate through SQL and run scripts.

Experience in a Public Safety or local government environment is preferred.