Senior Operations Associate

Company Summary A rapidly growing financial technology firm is seeking an operations professional to join its New York-based team. This role will be responsible for managing client implementations, enhancing operational processes, and helping scale a complex business through automation and technology-driven solutions. This is a highly visible position that partners closely with clients, senior stakeholders, and cross-functional teams, offering significant exposure to operations, product, and technology initiatives. Responsibilities Own the end-to-end onboarding and implementation process for new clients Manage account setup, data migrations, system integrations, and operational transitions Design and improve scalable operational workflows through automation and process optimization Coordinate with internal and external stakeholders to ensure successful implementations Oversee documentation, compliance requirements, and operational configuration activities Deliver training and onboarding support to clients throughout implementation Identify opportunities to enhance efficiency through technology, data, and AI-powered tools Qualifications 3+ years of experience in operations, client onboarding, implementation, project management, or a related function Strong stakeholder management and communication skills with the ability to work across all levels of an organization Experience building or improving operational processes in a fast-paced environment Comfort working with data, reporting tools, spreadsheets, and operational platforms Demonstrated ability to manage multiple projects and competing priorities simultaneously Exposure to automation, workflow optimization, or AI-enabled solutions preferred Experience within financial services, fintech, or another high-growth environment is a plus #J-18808-Ljbffr