Admissions Representative

Summary

The role of the Admissions Representative is to recruit qualified candidates for Spartan College’s academic programs in a compliant, appropriate, and professional manner. Provides basic information, routine guidance, and assistance to potential students on matters related to enrollment and the admissions process. Evaluates and resolves student inquiries, issues and problems and ensures appropriate action is taken to the satisfaction of the student, company, and/or regulatory agencies. Upholds enrollment standards by complying with related governmental regulations and standards of accreditation, and by enrolling students who meet eligibility requirements as published in the college catalog. Demonstrates positive attitude and motivation, concern for students, teamwork, excellent time management skills and the work ethic to follow through on commitment to students and the organization. Uses company approved Admissions materials during telephone calls, interviews, and enrollment process. Observes and adheres to all company policies and best practices. Exercises judgement within defined procedures and practices to determine appropriate courses of action. All activities will be monitored to ensure consistency with company standards.

Essential Functions

• Develop a thorough understanding of all training programs offered by the College
• Attend special programs such as career days/fairs, college nights, open houses, and award programs
• Initiate contact with prospective students and set appointments with the student and parents
• Interview prospective students and complete their enrollment paperwork in a timely manner
• Support College goals for enrollment of start-eligible students in appropriate programs commensurate with their interests and academic qualifications
• Ability to work nights and weekends. Support staff during the admissions process
• Complete other duties associated with the position as assigned by the Director of Admissions

Qualifications

Knowledge / Skills

• Demonstrates good judgment and confidentiality
• Exceptional verbal and written communication skills with a strong emphasis on customer service
• Excellent written and verbal communication skills. Spanish speaking is a plus
• Strong interpersonal skills with both faculty and student populations
• Superior organizational and problem resolution skills
• Goal oriented and highly ethical
• Strong computer skills and familiarity with software packages and reporting features
• Ability to interact effectively with members of a team and work collaboratively with other departments
• Ability to listen to customers and to understand and respond positively to their requests
• Ability to adapt to changing assignments and multiple priorities
• Ability to manage multiple tasks and successfully meet deadlines

Education and Work Experience

• High School diploma or GED required
• Bachelor’s degree preferred
• 3+ years outside sales, intangible sales, marketing, or admissions experience required