Operations Manager

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.

Position Overview:

WeDriveU is seeking a highly organized and performance driven Operations Supervisor to oversee daily para-transit service delivery in the Landover region. This role ensures safe, reliable and on time transportation by monitoring driver activity, GPS performance, scheduling accuracy and adherence to service standards. The supervisor will work closely with drivers, dispatch and fleet teams to maintain high quality service, resolve issues in real time and support continuous improvement across the operation.


Key Responsibilities

• Monitor driver performance using GPS, scheduling systems and real time dashboards
• Track punctuality, route adherence, service reliability and other operational KPIs
• Partner with dispatch to adjust routes, resolve service disruptions and manage call outs
• Respond to operational issues including late departures, vehicle concerns and customer feedback
• Review and maintain driver schedules along with attendance, sick leave and vacation usage
• Support drivers with troubleshooting onboard technology, tablets and software
• Conduct field checks to verify safety compliance and customer service standards
• Provide coaching and feedback to drivers and escalate performance concerns when needed
• Coordinate with Fleet to address maintenance needs, out of service vehicles and repair priorities
• Assist with required monthly audits and compliance reviews related to DOT, ADA and internal policies
• Maintain accurate driver files, training records and performance documentation
• Deliver refresher training or onboarding support as assigned
• Promote a strong safety culture and ensure adherence to all company policies and procedures
• Monitor road supervisors to ensure all zones are covered
• Coordinate with other departments and colleagues to keep internal information, organisation and reporting up to date according to company standards.
• Support the General Manager with operational reporting, projects and daily oversight

Qualifications:
• High school diploma or equivalent required
• Minimum 1 year of experience in transportation operations, supervision or dispatch
• Strong attention to detail, organization and follow through
• Effective communication and customer service skills
• Ability to manage multiple tasks in a fast paced environment
• Proficiency with Google Suite, Microsoft Office and GPS or dispatching software
• Knowledge of DOT, ADA and para transit operations is preferred

Preferred Skills:
• Experience in para-transit, fixed route or demand response transportation
• Understanding of safety standards and regulatory requirements
• Ability to conduct field evaluations and support driver training
• Commercial Driver's License Class B with passenger endorsement is a plus

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits

Financial Health

• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool
• Commuter Benefits

Emotional Health

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth

*Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.